Onsite Technical Support Lead - Birmingham, United Kingdom - Hemmersbach UK Ltd

Hemmersbach UK Ltd

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

We go the extra mile - we not only simply enthuse our customers, but also make the worlda better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate Force.

That's why Hemmersbach is The Social Purpose IT Company.

Onsite Technical Team Lead

Location:
Birmingham

Your role

As the Technical Team Lead, you will provide hands-on support for your team, becoming the trusted go-to person when extra help is needed.

Leading by example, you will work closely with your SDM to ensure that the team is working both efficiently and pragmatically.

As is typical with any hands-on role, you will maintain your technical capabilities resolving tickets with your team, but your breadth of experience and capabilities in identifying the best solution will lead you to involvement with the more complex of issues,the more challenging and the higher profile engagements - the perfect environment to hone your technical and leadership skills.

This is a role where you will have direct influence on people's day-to-day working life.

With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highlyrewarding way.

What We Look For

Previous experience resolving problems sitting with the user
Comfortable in a number of deskside technologies
Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential
Sympathetic & supportive approach to team leadership and guidance

What We Offer

Variety: exciting projects and challenges within your own responsibility
Team Spirit: strong team spirit and a great working atmosphere in a friendly team
Openness: Direct and informal communication even at management level
Career Opportunities: Great possibilities for professional, personal and language training
Initial Help: buddy programme to help you get started, a welcome pack included
Able to forge strong working relationships with key decision makers in the company as well as thirdparty suppliers and agencies
A support package that includes: pension, medical cash plan, as well as additional cofunded benefits.

Would you like to join our team?
**Please send your CV, together with your availability to interview and salary expectations.