Customer Service Supervisor - Colchester, United Kingdom - Eh20 Group

Eh20 Group

Verified Company

Colchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

About our exciting opportunity

The Customer Service Supervisor will play a key role in leading the first line customer care team in delivering an outstanding customer experience.

The team is the 'voice' of the company and provides support through inbound and outbound calling and effective use of the Customer ticketing system.

Duties include but not limited to:

Provide quality support by being engaging, friendly and confident to help us deliver a first class end user experience for our customer
Work with our technical support team to help diagnose and resolve reported issues and to respond to network monitoring alerts
Work with our customer connections department to help support a smooth customer journey
Record all information accurately against the customer record
Update and maintain support tickets with all relevant information
Process orders
Book appointments for installations and service calls
Update and maintain the engineering calendar
Refer to engineering and installation notes for specific support cases.

Your skills and experience

Benefits

22 Days holiday, plus bank holidays. Increasing with service (plus bank holidays)
Private Medical Insurance with Vitality
Company bonus scheme
Access to 1000's discounts via Perkbox
Access to the Employee Assistance Programme and a 24/7 GP service with Perkbox Medical.

Enhanced maternity/paternity pay