Housekeeper/receptionist (Torquay) - Payman Club

Payman Club

Verified Company

Torquay, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Part-time

Tasks

To ensure that our properties are maintained and presented to the highest standard possible
- guests entering a property should always feel like they are the first one to have ever stayed at the property. Also, make sure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way - going above and beyond what is expected of us.

Outcomes

To Ensure the security of the building and guests
To actively detect guests' needs and resolve them
To serve guests by any means of communication they require
To ensure smooth checkin and checkout tasks
To maintain updated records of bookings and payments in our Property Management System
To deal with special requests from guests
To respond to guests' complaints in a timely and professional manner and contact necessary staff to solve problems that arise
To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
To oversee maintenance and repairs in individual rooms and common areas.
To place supply orders when necessary
To set up restaurant for breakfast
To prepare and serve healthy breakfast and afternoon tea
To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' need
To liaise with housekeeping staff to ensure basic housekeeping duties are provided including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, cleaning toilets, vacuuming, dusting, sweeping and mopping tie floors, cleaning glass and windows, and rearranging the room after guests check out
To ensure dirty linens are transported to correct area to be cleaned and to restocks areas with clean linens
To conduct a checkout inspection
To report any issue detected
To accurately estimate cleaning hours obtain required information from Property Management System
To ensure supplies are available as necessary
To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' need

To provide basic housekeeping duties including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out.
To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets.
To transport dirty linens to correct areas to be cleaned and to restock areas with clean linens.
To Clean communal areas as and when required collaborate closely with Property Manager and Maintenance Personnel in doing so
To ensure gardens look fully tidy and clean at all times
To ensure paved areas/slabs to be weedfree at all times

Requirements:

Competencies