HR Customer Support Advisor 38575 - Coventry, United Kingdom - Jonathan Lee Recruitment Ltd

Jonathan Lee Recruitment Ltd
Jonathan Lee Recruitment Ltd
Verified Company
Coventry, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Sector:
Automotive

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Function: Human resources

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Contact: Ellie Ebbage

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Contact Phone:

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Expiry Date: 02 February 2023

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Job Ref: 63220


HR Customer Support Advisor - 38575**
Pay Rate: up to £22.20/hr Ltd - inside IR35

Division:
Human Resources

Contract Position based at:
Predominantly Remote Working (travel to Whitley as required)

Position Description:


Key Accountabilities and Responsibilities

  • Responsible for building rapport with employees to enable an accurate understanding of their query,
  • Maintain effective relationships with the wider HR community and the business i.e. CoE, Shared Delivery HR, Business HR and employee base
  • Support operational management to ensure all transactional and administrative processes are executed accurately as per the service level agreements
  • Work effectively as part of the HR Direct operational team
  • Undertake any other work as directed by their line manager in connection with their job as may be requested

Essential Knowledge, Skills and Experience

  • Previous experience of working in an HR employee advisory role
  • Degree qualified or equivalent experience preferred
  • Excellent communication skills both spoken and written
  • Strong generalist HR experience
  • IT Literate including strong working knowledge of Microsoft Word, PowerPoint and Excel

Preferred:


  • Ability to deliver results consistently in a fast paced HR Contact Centre
  • Proven Project Management experience using Project Management techniques e.g. Project Planning, Risk Management etc.
  • Experience of stakeholder management
  • Experience of process development
  • SAP Proficient including use of PB, PA and PPOSE
  • Working knowledge of ticketing systems preferably CloudforService (C4S)
  • Experience of using a Recruitment system preferably Success Factors
  • Experience of managing a high volume of queries
  • Experience of managing chat escalations from a virtual assistant / chat bot

Education:


  • Degree qualified or equivalent experience preferred

Additional Information:


THIS POSITION IS CONFIRMED INSIDE IR35
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.
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