Contact Centre Administrator - Stockport, United Kingdom - Stockport NHS Foundation Trust
Description
Contact Centre Administrator HOURS PER WEEK - BAND 3 (part time hours considered)
We are currently looking for Community Clerical Officers to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport.
We require able multitaskers to join our team and the ideal applicant must be a dynamic individual who can work under pressure, is a great communicator, takes pride completing a task to a high standard and is able to work flexibly to cover the needs of the service.
The post is a designated customer service role and requires a good standard of spoken English
Providing telephone and administration support for all Community Services
Experience of a busy office environment and handling a high volume of telephone calls is essential. You must also be computer literate.
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve.
We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We recognise that flexible working is important.We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
The salary for the role is only one part of the excellent package of benefits we offer to you:- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union
Main Responsibilities
- Booking appointments for our patients accessing the Community Adult Services
- Contacting patients
- Build rapport with patients and peers
- Prioritising tasks showing organisation and flexibility
- Input confidential information onto various I.T. systems
- Be familiar with a full range of clerical tasks and be able to undertake specific duties. Completing various administration tasks to a high standard on daily basis
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust's policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
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