Customer Specialist - Leeds, United Kingdom - Walker Morris LLP

Walker Morris LLP

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:
Do you enjoy helping people? Do you get satisfaction knowing you've really made a difference? Read on as we may have the perfect role for you in our Recoveries team as a Customer Specialist

As a Customer Specialist you'll guide the customer through a range of options and offer practical advice that gives them the tools to adjust their finances and take control of their mortgage arrears.

You will support the customer to begin making affordable payments again so that their lender doesn't need to repossess the property.

We understand that life can sometimes throw us a curveball and there are many different reasons why a person defaults on their mortgage payments.

We're seeking non-judgmental, caring and compassionate individuals who really put the customer first.

Responsibilities:

What you will be doing as a Customer Specialist:

Case management
take ownership of cases from start to finish
Outbound calls contact customers to offer advice and guidance
Administration ensure call notes and correspondence are accurately updated onto the system

Stakeholder management

Liaise with lenders to reach solutions for customer

Qualifications:

What we are looking for:

Demonstrable experience with a phone based customer service role
Excellent communication and interpersonal skills
Organised with a strong attention to detail
Selfmotivated with a high level of enthusiasm

Why Join Walker Morris:

When you're looking for a job, we know it's about more than just the role. That's why we provide the support you need to develop and grow your career. We've hybrid and flexible working, so you can make work and life work together for you.

Walker Morris is a top 100 commercial law firm where you don't have to fit a mould, so you can bring your full self to work.

We've recently launched the new Walker Morris brand, which brings to life what it's really like to work with and within the firm.

What it really comes back to is our purpose, to forge your own path.

It means we're 70% corporate professional law firm but with 30% individual expression - meaning we're personal, modern and have a drive for innovation.

What we offer:

Hybrid working split your time between our office in Leeds City Centre and remote working, with a home working allowance
Annual Leave minimum of 25 days per year, increasing to 31 days with length of service. Also buy/sell holidays up to 5 days per year
Pension saving for retirement? Let us do the hard work for you. We autoenrol all eligible colleagues in to a workplace pension and we contribute a minimum of 5% of annual salary
Life Assurance 4x your annual salary in the event of a death in service

Type of Working:
Hybrid