Commercial Services Coordinator - Manchester, United Kingdom - Contact Theatre

Contact Theatre

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SALARY:
£23,000 per year

MAIN LOCATION:
Contact but may be required to work at other venues as required

RESPONSIBLE TO:
Commercial Services Manager

RESPONSIBLE FOR:
N/A

WORKS WITH:
All departments

HOURS:
Full Time

STATUS:
Permanent

CLOSING DATE:
Monday 25th March midnight

INTERVIEWS:
Wednesday 10th April

OVERVIEW OF THE ROLE

At 2 years since Contact reopened its Oxford Road venue following an extensive building transformation, we are continuing to grow our commercial operation to support our core activity.

This redevelopment has afforded us the opportunity to have a distinctive events & hires offer, entering the corporate hospitality sector and leasing office space, as well as hosting weddings and private functions.

As industry leaders across multiple aspects of governance and practice, we are also evolving our consultancy, training and facilitation services to create supplementary revenue streams.

We are looking for a driven, organised and resourceful coordinator to assist with event planning & delivery, business development, sales and administrative support so that we may continue to offer exceptional range of commercial services at Contact.

MAIN TASKS

Event Planning & Delivery

Work with the Commercial Services Manager to progress commercial events from enquiry stage to delivery, providing exceptional client experience throughout
Be the first point of Contact for client liaison and reply to enquiries in a prompt and constructive manner
Ensure that events are correctly scheduled on Artifax
Collaborate crossdepartmentally to coordinate event logistics, developing key relationships with the Visitor Experience, Production, Programming and Finance teams, and ensuring necessary staff and resources are allocated
Work closely with the Catering Operator to ensure all event hospitality requirements are met
Attend the weekly Operations meeting to provide regular event updates
Assist with the smooth ontheday delivery of events, acting as a contact on site and dealing proactively and creatively with any problems which may arise

Business Development & Sales

Work with the Commercial Services Manager to identify and develop leads
Progress the commercial services sales process from enquiry stage through to conversion and contracting, updating the event status on Artifax throughout
Provide client quotes in accordance with agreed fees and margins to ensure profitability
Log all enquiries and progress statuses in a sales pipeline
Maintain and update a current client database on Spektrix
Attend key networking events with the Commercial Services Manager
Maintain a close working relationship with the Development team, sharing potential leads and assisting with the delivery of services and events for our corporate partners
Work with the Marketing & Communications team to develop promotional material and enhance the social media profile of the commercial offer

Administrative Support

Ensure purchase orders and sales invoices are processed in a timely manner
Work closely with the Finance team on credit control and reporting
Ensure that resource inventories are current on Artifax
Collect and report relevant data in line with company policy
Update and manage venue listings and directories
Retail stock control
Be first point of Contact for hireable office tenants
Maintain an effective working relationship with Contact's pool of freelance creatives and consultants
Provide regular internal updates to staff members regarding the development of the commercial offer

GENERAL

Undertake any other duties that may reasonably be required in connection with the position
Keep up to date with developments within the arts and youth culture
Undertake any other duties that may be reasonably required in connection with the position
Represent Contact at external events as required
Establish and maintain good working relationships with all Contact's partner organisations
Get involved with creative work being presented by Contact by attending workshops, readthroughs, rehearsals and performances on a regular basis
Follow Contact's Health & Safety policy, undertaking duties as required and ensure reasonable care is taken to maintain a healthy and safe place for public and staff
Actively commit to Contact's Equal Opportunities policy and Contact's Safeguarding of Young People policy
Actively commit to Contact's anti

- racism working practices

Advise and report regularly on activity as required by the wider Senior Management Team, Board and subboards, supplying any data required to meet funder reporting requirements
Provide mentoring and support to young people and on occasion deliver training/workshops in areas relevant to your job role
In line with Contact's governance model, proactively engage young people in decisionmaking through consultations, young people's panels and other mechanisms relev