Tenancy Management Assistant - Cheltenham, United Kingdom - Cheltenham Borough Homes

Cheltenham Borough Homes

Verified Company

Cheltenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Cheltenham Borough Homes are looking for a Tenancy Management Assistant to provide administrative support to members of the Tenancy Management Team and to act as a central point of contact for customers and staff.

You will carry out housing management tasks under the direction of the Tenancy Management Team Leader.

Excellent written and verbal communication skills with people at all ages and at all levels and abilities, including with persons of a diverse ethnic or cultural background
Ability to work to policies and procedures
Excellent organisational skills, with an ability to organise own workload; to work with mínimal supervision; and sometimes to work to deadlines and under pressure
Ability to contribute to the work of a wellknit team
Ability to work to individual and team targets
Excellent literacy and numeric skills
Understanding of equality and diversity issues
Practical experience of IT systems, specifically word processing and information management and storage
Experience of working in a customer focused frontline service
An empathetic approach to customers who may, for a variety of reasons, be experiencing stress and difficulties