Member Service Representative - Edinburgh, United Kingdom - Capital Credit Union
![Capital Credit Union](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
1 month ago
Description
The Member Service Advisor role is a critical position in the delivery of a range of quality services to our member/owners of the Credit Union.
You will be on the front-line, providing excellent member care through a range of duties, primarily phone cover.-
Major Tasks/Job Activities_
Under the direction of the Member Services Team Leader, the post holder will:
- Answer calls to a high standard of customer service, such as explaining services and disclosing account information.
- Respond to written, facetoface, secure app, online/social media and shared mailbox enquires.
- Process closure requests and dormant accounts in accordance with service standards providing evidence of retention conversations.
- Assist in the upkeep of all core system transactions.
- Process enquires quickly and efficiently ensuring all information is accurately recorded and is compliant with relevant legislation.
- Ensure members' personal business is carried out in a confidential and courteous manner.
Job Types:
Part-time, Temporary contract
Contract length: 5 months
Part-time hours: 20 per week
Salary:
From £11,365.00 per year
Benefits:
- Company pension
- Flexitime
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 3 years (required)
Work Location:
In person
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