Service Desk Administrator - Redditch, United Kingdom - Servicom (High tech) Ltd

Servicom (High tech) Ltd
Servicom (High tech) Ltd
Verified Company
Redditch, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Service Desk Administrator


Servicom (high tech) Ltd is a fast paced, rapidly expanding Telecommunications company providing communication solutions across all sectors including some of the worlds most recognised brands.

We have been in the industry for over 30 years and are considered market leaders in what we do. In a job where no two days will be the same, you will not be bored. Servicom strives to be a friendly welcoming community who supports people of all levels within our organisation.


Working within the Logistics Team and reporting to the Logistics and Service Support Manager, the Service Desk Administrator will take responsibility for receiving repairs into the business and overseeing the repair workflow, liaising with our customers to update them on repairs and dispatches as well as other key logistic tasks.


Servicom are proud to be ISO 9001:2015 accredited and as such the ability to follow process is essential as well as offering solutions to improve productivity.


Key Roles and Responsibilities

Main duties:

  • Updating customer tickets and records with repair and goods out statuses.
  • Managing the workflow of customer equipment repairs.
  • Sending faulty equipment for Third Party Repair (TPR).
  • Booking customer equipment in for repairs.
  • Maintain workflow activity in accordance with Key Performance Indicators (KPIs).

In conjunction with the Logistics Co-ordinator:

  • Control of shipping and receiving of goods in.
  • Stock control including stock takes, managing minimum stock levels, allocating new stock to internal stock management system.
  • Management of physical stock.
  • Validate and review storage areas including onboarding new products into the business.
  • Always following correct processes and procedures.
  • Analyse and optimise logistics processes and procedures working with Compliance to increase productivity.

Essential Skills
-
2 years or more experience in a fast-paced customer facing administration role or logistics/procurement role, or another related field
:


  • Excellent communication skills.
  • Excellent computer skills including Outlook, Excel and Word.
  • Excellent organisational skills including the ability to prioritise tasks to increase productivity.
  • The ability to work as part of a wider organisational team.
  • Fluent in English.
  • Be able to pass a full enhanced disclosure (DBS).

Hours:
08:45-17:00 Mon-Thu, 08:45-16:00 Fri.


Holiday:
23 days plus statutory bank holidays.


Probation period:
3 months with minor KPI's added, Stage 2 and performance review at 6 months.


Salary expectations:

£22k-£27K commensurate with experience.


Location:
Redditch, B98.


Start date:

Immediate, however willing to wait for required notice period.


Job Types:

Full-time, Permanent


Salary:

£25,461.63-£27,009.66 per year


Benefits:


  • Company events
  • Company pension
  • Flexitime
  • Free parking
  • Onsite parking
  • Referral programme
  • Work from home

Schedule:

  • Monday to Friday
  • Overtime

Ability to commute/relocate:

  • Redditch: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Must be able to pass a DBS check or higher.

Experience:


  • Logistics Coordination: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
One location

Application deadline: 06/02/2023
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