Service Desk Team Leader - London, United Kingdom - Morgan Philips Specialist Recruitment

Morgan Philips Specialist Recruitment

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client wishes to recruit a Service Desk Team Leader (1 st / 2 nd line) to join their busy and fast pace ITIL environment.

This is a great opportunity for someone to come in and help shape a team of individuals and work closely with the service desk manager and deputise the team in their absence.

Experience

Experience of working in a service desk environment (1 st and 2 nd line) and now leading or managing a team of service desk analysts

Any experience within a Windows technology environment - Active directory, call logging systems, O365, Windows Exchange and cloud technologies such as Azure

Experience of incident management - ITIL framework

Any experience or understanding of P1 issues and how to best manage these

Dealing with SLA's and KPI's

Any experience of 1-2-1 reviews, absence management and performance reviews

Good communication skills and the ability to engage the wider technology business and partner well with senior stakeholders

Qualifications / Training:

Accredited to ITIL Foundation Level or higher

A good standard of general education

Good experience of working in a busy service desk environment providing 1st and 2nd line support for a broad range systems and services.

Good knowledge of best practice of ITIL customer service processes

This is a permanent role paying between £40,000 - £43,500 benefits include a healthy pension, holiday allowances such as 28 days + bank Holidays), salary Sacrifice schemes including Childcare Vouchers & Cycle To Work, everyday employee discounts including holiday accommodation and various high street & online concessions. This role is based in London.

Please note you will receive an automated response advising you that we have received your CV.

Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting.

We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa.

We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting.

Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings.

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.