Customer Service Representative - Harlow CM NF
Only for registered members Harlow CM NF, United Kingdom
1 month ago
Job summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team.The ideal candidate will possess excellent communication skills and a strong ability to engage with customers effectively.
This role involves processing orders, assisting customers with inquiries, resolving issues, and project management.
A passion for providing exceptional customer service is essential.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products, services, and promotions.
- Handle customer complaints and resolve issues efficiently while maintaining a positive attitude.
- Perform data entry tasks to update customer records and maintain accurate information in the system.
- Process orders for various sites across the UK.
- Collaborate with team members to improve delivery service and share best practices.
- Conduct analysis of customer feedback to identify trends and areas for improvement.
- Managing various projects regarding the continual improvement of our systems and processes.
Qualifications
- Previous experience in a customer service role is preferred but not essential.
- Fluency in English
- Strong communication skills with the ability to articulate information clearly and effectively.
- Proficiency using Microsoft Office 365.
- Proven analysis skills to assess customer needs and provide tailored solutions.
- Familiarity with data entry processes and customer relationship management (CRM) systems is an advantage.
- Previous experience in the janitorial industry is a bonus, but not essential.
Job description
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