IT Support Specialist - Newbury, United Kingdom - Netteam tX Ltd

Netteam tX Ltd

Verified Company

Newbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
IT Support Specialist - 1st Line

Location:
Newbury

Salary:
£20,000 - £24,000 per annum

Job Type:
Permanent, Full Time

An exciting opportunity has arisen to join us as an IT Support Specialist - 1st Line.

Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK.

At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal.

Our culture is centered around our belief in continually refining our skills and knowledge, collectively as ateam as well as individually.

We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.

We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland.

We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. To help our clients succeedis our mission.

About the role:

We are looking for an ambitious IT Support Specialist - 1st Line to join our Helpdesk Team, working from our Newbury office.

We offer some flexibility to work from home.

You will have experience of resolving issues as part of a busy helpdesk team and be passionate about delivering excellent customer service all the time.

This is the perfect opportunity for someone currently working as an IT Support Specialist - 1st Line looking to develop their skills and gain greater exposure with a diverse group of clients.

Training will be offered to support someone with aspirations tomove into a 2nd or 3rd Line role. Experience of MSP and or Hospitality is advantageous but not essential.

About you:

Experience

Able to demonstrate a good allround knowledge of IT principles
Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients
Experience in initial remote diagnostics along with analysis and monitoring
Ability to working unsupervised, independently and as part of a team
IT related degree or relevant qualifications highly desirable
Proven technical ability across the common product suites
The willingness to learn new software and hardware skills.

Technical requirements

Knowledge of Microsoft cloud solutions including Office 365 and Azure
Proven experience with Desktop & Server admin across the Microsoft stack
Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
Microsoft Certifications would be advantageous

Personal Attributes:

Friendly and professional
Excited about tech and thrives on developing understanding of new technologies
Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to nontechnical clients
Recognises the importance of frequent and clear communications
Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team
Feel that every day is a day of learning and knowledge
Disciplined, with the ability to priortise and execute tasks under pressure
Harnesses pressure to deliver results

Why join us?

We make work life balance a normal, not a benefit
We offer some flexibility to work from home
A fun and productive place to work
Great team of people to work alongside
Workplace Pension
Comprehensive inhouse and external training offered
Competitive salary that reflects your skills and experience

Diversity and Inclusion:

We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomicstatus or religious beliefs.

Please click on the
APPLY button to send your CV and Cover Letter for this role.