Client Engagement Associate - London, United Kingdom - Euromonitor

Euromonitor

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role:
Client Engagement Associate
This is a proactive, commercially driven role where success is ultimately measured in revenue generation and sales activity.

CEAs must be confident and self-motivated, and keen to work closely with senior colleagues as well as clients to drive the commercial agenda.

Revenues will come from:

Identifying leads for syndicated data system upsell as well as consulting opportunities. Once the CEA has identified leads for the above, they will pass/work alongside the CEEs for opportunity conversion and closure.
Managing and responding to inbound requests from clients working directly with our research team to help clients better leverage and understand our data and analysis. The goal here would also be to ensure every client is either part of the SCE or Virtuous Circle program.
Educating clients on how Euromonitor not only helps others in their company but others within and outside of their industry. A key element of this activity is for CEA to ensure all custom research capabilities are promoted to all clients.

Key responsibilities;

Secure contract renewal and grow revenues for each client.
Develop client relationships:

- understand company organisation, strategy and priorities, through mapping and strategic planning, grow network of users, grow usage, successfully convey benefits of Passport and Euromonitor's methodology, establish Passport as must-have, develop partnership style relationship.

Train users inperson and/or via online demonstrations.
Provide expert research support to all clients, through detailed understanding of Euromonitor's product portfolio and research methodology.
Encourage information sharing to improve quality of data in Passport.
Collaborate with industry teams:

- develop product offering to meet the changing needs of our client base
- leverage research and industry expertise into the client base

Performance Measures:

Client retention measured against 70%
Incremental revenue / upsell against monthly and annual targets (this could be measured against YTD end of quarter)
Completeness of client maps / org charts, knowledge of clients' businesses.
Upsell strategy for all clients and clear plan to execute said strategies.
Number of new users registered on Passport.
Number of Passport demos (where part of cross sell / Passport upsell agenda).
Number of live upsell opportunities in pipeline, proposals submitted.

Requirements:

Requirements:

Highly selfmotivated.
Tenacity, drive, positive/cando attitude and persuasiveness mentality to help close deals.
Target oriented ability to meet monthly and annual sales targets.
Ability to manage workload across all clients, balancing proactive commercial activities with reactive client support.
Excellent communication and presentation skills.
Keen to learn and share internally as well as with client's consumer markets trends and dynamics

LI-SH1

LI-HYBRID

Benefits

Why work for us

Our values
-
We act with integrity:

-
We are curious about the world:

-
We are stronger together:

-
We seek to empower:

-
We find strength in diversity

International:

not only do we have a very multinational workforce in each office but we are all dealing with our 16 offices worldwide on a daily basis.

With 16 offices globally there are regular opportunities for international transfer.

Hardworking but sociable:

our staff know how to work hard but also how to enjoy themselves We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of sports and other groups to be involved with.

Committed to making a difference:
We think that people are looking for something worthwhile in a company beyond the workplace.

Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays.

It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow:
we offer extensive training and development opportunities at all levels.

The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards.

We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement:
Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit facto