Clerical Officer - Liverpool, United Kingdom - Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Applications are invited from enthusiastic, hardworking, self-motivated and committed individuals to join our Prosthetic & Wheelchair Centre team.

Key responsibilities include reception duties, booking appointments, preparing notes, inputting data, filing, placing orders, receipting goods and managing enquiries face to face and over the telephone.

Previous applicants need not apply

To maintain the Wheelchair/Limb Database and to assist, as part of a team in the administrative arrangements for those clients requiring wheelchairs/ wheelchair repairs and be responsible for monitoring and placing all prosthetic orders.

Provide a clerical/reception service to the Prosthetic & Wheelchair Centre ensuring an effective and welcoming service is provided to patients, their carer's and other visitors.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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Prepare clinics, ensuring that all documentation is available at the beginning of a clinic, print clinic lists and distribute appropriately.

Book appointments for patients including transport when required.

Process Wheelchair/Limb referrals; create case-notes, register patients appropriately on the hospital and local databases as appropriate, ensure that all information held is accurate.

Process referrals, enquiries, complaints, equipment recalls and forward information to the appropriate staff for action.

Be responsible for placing and monitoring all Wheelchair/Limb orders using local databases and liaise with the contracted wheelchair/prosthetic company as appropriate.

Process all invoices relating to the Wheelchair/Limb service as appropriate, advise the Centre Manager of the need to raise invoices for "cross charging".

Liaise with the Wheelchair Repair Service Provider/Limb contractor on behalf of the user regarding repairs, deliveries, collections and queries etc.

Maintain the new and reconditioned stock ledgers. Visit the Wheelchair Repair Service Provider on a monthly basis to undertake a paper stock check. At least on a yearly basis carry out a physical stock check in conjunction with the Rehabilitation Engineers.

Maintain the limb store, ensuring all issues are recorded. When necessary obtain condemnation of the limb from the designated person and arrange for disposal.

Ensure all patients who have attended clinic have a follow up appointment as directed by the Consultant / AHP/Prosthetist, action failed to attend, limb collection notes, delivery invoices and deceased lists.

Provide timely and accurate statistics as requested by the Centre Manager/Information Manager.

Undertake reception duties as and when required.

See Job Description for further details.