Student Support and Compliance Officer - East London, United Kingdom - London Churchill College

London Churchill College

Verified Company

East London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hours:
Full Time, 37.5 hours per week, Monday to Friday

09.00 am to 5.30 pm

Responsible to:
Head of Data and IT (HoDIT)

Starting Rate £24000 per annum

1. Role

1.1. The student support officer role is key to the provision of high-quality student support at College ensuring that all students' well-being is maintained.

1.2. The student support officer will work closely with the Director of Monitoring and IT and external agencies, monitoring systems and procedures to improve student welfare.

2. Functions

1.

Responsible to the Head of Data and Information Technologies (HoDIT) for:

2.1. Maintaining links with external support agencies (Student Loan Company, Higher Education Statistics Agency, Quality Assurance Agency, etc.) and internal support staff (Attendance, Welfare, Data Manager etc.);

2.2. Providing clerical and administrative support including c. Registration, Attendance and CoC confirmation or instructions on the SLC system;

2.3. Undertaking any other duties within the overall function of the role, commensurate with the grading and level of responsibility of the job;

2.4. Undertaking all relevant operational activities of the office including the registration of students, Attendance monitoring, Attendance confirmation, payment reconciliation and all matters relating to student finance;

2.5. Working closely with the data management team and prepare, reconcile all external regulatory returns ( HESA, QAA, Person OfS);

2.6. Preparing various reports for internal group and committees for monitoring and review purpose;

2.7. Collaborating with the college GDPR compliance team to ensure the college data protection compliance and staff GDPR training;

2.8. Working towards achieving agreed targets for recruitment, attendance, retention, progression, achievement and other KPIs;

2.9. Working to organise, administer and maintain the student and programme records for attendance, registration, enrolment, withdrawal, progression and achievement records.

3. Key Tasks

Responsible to HoDIT for:

3.1. Functions

1.1.1. Fully informing of all initiatives and development undertaken and any issues or concerns regarding the smooth and efficient functioning of his role;

1.1.2. Working flexibly within the College's administrative and student support teams and be responsive to the College's changing needs;

1.1.3. Participating in the appropriate departmental and College staff meeting and all other College review processes.

3.2. External agencies and administration support systems

1.1.4. To update the College database regarding Attendance, registration, exclusions, admission, and transfer to and from other HEIs;

1.1.5. To oversee and update student attendance, registration and change of circumstances through the Student Loan Company;

1.1.6. Attend training and seminars organised either by College or external agencies.

3.3. Compliance

1.1.7. To prepare, reconcile, check and submit regulatory returns to various regulatory agencies (including HESA, QAA, Pearson, OfS), ensuring adherence to rules and regulations stipulated by the regulatory agencies;

1.1.8. Team up with the College SMS system development team to render HESA and other regulatory requirements;

1.1.9. Perform Data audits relating to GDPR compliance and data quality and ensure system compliance of GDPR and act as DPO (Data Protection Officer) for the College;

Collaborate with course coordinator(s), the programme manager, administrators, and other senior managers to facilitate and improve services to students, including registration/records and/or policy implementation;

Prepare and/or update operational manuals describing the processes, policies and procedures for the following systems: Admission, Registration and Enrolment;

Maintain Programme Registration and Registration with Pearson;

Registration, Attendance and CoC confirmation or instructions on the SLC system;

Perform management checks and/or reconciliation reports on student records held in various database held by Person, SLC, the College SMS and that appropriate policies, procedures and processes have been followed by the College.

3.4. Clerical and administrative support

To liaise with external agencies including Student Loan Company, Quality Assurance Agency, Higher Education Statistics Agency, Transport for London, Awarding Body etc. and university partners;

To deal with day-to-day activities and operations;

To address management of students' attendance: running regular attendance reports, texting/telephoning to students regarding absences and meeting with students for support and guidance;

To listen to and support identified students who have personal problems that act as barriers to learning and make recommendations for action;