Housing Support Officer - Stoke-on-Trent, United Kingdom - AM Civils

Description

• Provide intensive housing management and support to enable individuals to maintain their tenancies and thrive.
• To take a strengthbased approach to supporting tenants working to their strengths empowering them and enabling them to develop and grow as individuals.
• To support the team in the delivery of an exceptional housing support service.
• To work together to set up structures to support team members including team meetings, caseload management, supervision, reflective practice and appraisals.
• Work with and collaborate with the wider the company team to promote the objectives of the wider organisation.
• To deal with any issues around support, performance, capability or disciplinaries in line with the company's policies and guidelines.
• To be accountable for the delivery of highquality housing services including tenancy and neighbourhood management.
• Using the housing management system daily to update and review the progress of support.
• To regularly meet with and report to the Support Manager to update them on how the area is performing against the wider objectives of the company.
• Use data and evidence reports to understand, act, learn and improve the service through the identification of trends and patterns and support any changes to the service development. To deal with any ASBOs, complaints or community issues swiftly, professionally and fairly in line with the respective policies.
• To deal with notifiable incidents, including any Safeguarding issues; notifying key people within The company and relevant external authorities and recording this appropriately.
• To influence and build relationships and partnerships with external stakeholders who may refer into our service or us to them or who actively work with our tenants.
• To build mechanisms to enable tenants to easily and regularly contribute to feedback loops to inform service development and improvement.
• To take part in on call rotas to support business continuity as required.

• To be available to work with different teams at various locations.
• To deliver value for money, whilst finding innovative local solutions to local problems.
• To promote the ethos and services of the company externally and work flexibly across the organisation.
• Fully participate in the development of the support offered to people living within the company's accommodation which will be reviewed throughout the year.
• To adhere to the company's policies and procedures.
• To challenge wider systems in the interest of our tenants.
• Participate in regular supervision, reflective practice, team meetings and meetings with external professionals.
• Take responsibility for your own personal development in the job.

• Day shift
• Monday to Friday