Service Controller - Altrincham, United Kingdom - Smart Recruit Online

Smart Recruit Online

Verified Company

Altrincham, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Interested in becoming a Service Controller?

Are you looking for an exciting opportunity that provides both challenges and rewards?

Working to the highest standards in order to provide our customers with the best service support in the industry is essential.

Knowledge of the construction/plant hire industry or similar role is advantageous however self-motivation, organisation, and the desire to exceed customer's expectations would be the minimum requirement.

Main Responsibilities:

Organising work schedules for engineers
Organising and booking in routine services
Ordering parts as required for breakdowns/routine services
Responding to breakdowns & appointing engineers by identifying the most costeffective solution whilst taking into account the customer's SLAs
Keeping communication lines open with the clients and updating them with ETAs and breakdown statuses
Appointing third parties where necessary to cover breakdowns & raise order numbers upon completion
Raising, costing, & invoicing jobs as required (including requesting customer order numbers)

Benefits:

Salary is dependent on contracted hours & experience
Addition hours paid at an overtime rate
1K commission target dependent paid quarterly
Option to go on call out rota after 6month probation £225 per week
Additional callout payment of £30 for bank holidays

Additional Information:

The service office is open from 07:30 to 17:30 Monday to Friday,

Essential Skills:

Confident & flexible attitude
Highly organised with a good eye for detail
Computer literate
Selfmotivated with a cando attitude
Proven ability to prioritise workloads based on their urgency
Able to multitask, dealing with a number of different tasks at once
Able to work on your own initiative or as part of a team
Excellent phone manner, customer service & administrative skills
Ability to work under pressure to set deadlines
Able to respond to changes in a professional manner, quickly and efficiently

Desired Skills:

Knowledge of the construction/plant hire industry or similar role is advantageous

About Company:

Gunn JCB are main dealers for JCB construction and industrial machinery.

In 1890, Gunn JCB was established by the Gunn brothers.

In 1958, we were proud to become one of the first JCB dealers and we are now one of the largest and most successful JCB dealers in the world.

The customer is at the heart of what we do, and we pride ourselves on our high level of customer service, individual attention, care and quality products that we offer to our customers.

From our Sales team to our Aftermarket team, everyone plays an equal part in making sure that the most integral part of our business is looked after properly.

Essential Requirements: