Full-time Senior Sales Specialist at - London, United Kingdom - On Motcomb

Description

At On Motcomb Boutique, we are dedicated to luxury and attention to detail.

ON Motcomb offers a bespoke personal shopping experience tailored to your needs.

Devoted to exclusive eveningwear, contemporary daywear, and lifestyle products our curated collection include a number of pieces commissioned each season from ateliers including Carolina Herrera, Oscar de la Renta, Giambattista Valli, Monique Lhuillier, Toni Maticevski and Greta Constantine.

Welcoming Clients

• Create a luxurious experience for all clients by welcoming and asking relevant questions to correctly establish needs and preferences before presenting products, regardless of the reason for the visit.

Selling ceremony

• Engage with clients and offer relevant pieces from the selection that is available at the boutique
• Process sales using the till and enter all sales into the Boutique's data system
• Capture contact information from every client and ensure existing client data is up to date

Attention to Clients

• Collect client information and create a client portfolio to develop relationships & network
• Pursue an effective commercial approach aiming to develop clientele: increasing annual turnover, cross selling and upselling pieces to clients
• Strengthen brand loyalty by personalizing client followups

After Sales Service

• Ensure that all After-Sales service clients receive the same welcome as all other clients
• If necessary, follow up with a customer regarding alterations (resizing, changing)
• Contact clients to inform them of new deliveries and any promotions
• Monitor pieces received from the designers, follow up with special orders

Security and procedures

• Adhere to security procedures
• Inform management of any security issues
• Understand and respect the till procedure in place
• Key holder for the store

Stock

• Acknowledge receipt of deliveries and follow companies' procedures while organizing them
• Ensure that all gowns and store equipment are organized correctly with care and all stock followups are done on time
• Assisting store manager with stock reports

General

• Maintain an awareness of Company, Boutique, and personal sales targets and performance, working towards all commercial objectives and goals
• Actively be aware and constantly follow competition including new launches, events, etc.
• Work effectively and efficiently within the team, sharing ideas and contributing to positive morale as well as ensuring good time management and sufficient Boutique cover at all times
• Participate in team meetings and training
• Assisting with daily reporting
• Maintaining shop standards, including updating visual merchandising on the shop floor

Personal Skills required

• Excellent spoken & written English
• Luxury retail experience is not necessary, but preferred
• A client book will be preferable
• A strong seller with a proven background in sales
• Commercially aware
• Ability to work well within a team as well as independently
• Immaculate personal presentation and attention to detail
• Ability to handle challenging clients
• Proactive mindset
• A strong will to learn and grow with the retail market

Job Types:
Full-time, Permanent


Salary:
£27,000.00 per year


Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

Ability to commute/relocate:

• LONDON: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 1 year (preferred)

- customer service: 1 year (preferred)


Work Location:
One location