Shift Commander - Preston, United Kingdom - CBSbutler

CBSbutler

Verified Company

Preston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job ref:
CM1201597_

Location:

Preston, Lancashire

Sector:

Cloud Services/ Technicians

Job type:

Contract

Salary:

£40 - £45 per hour + Inside IR35

Contact:

Chloe Manerowski

Published:

about 12 hours ago

Duration:

6 months +

Start date:

ASAP

Consultant:

Chloe Manerowski

Shift Commander

On site in Preston
Shift Work
6 months
SC cleared role
Inside IR35
£40 - £45 ph

Skills:

IT Helpdesk manager experience
Leadership experience

This role operates in 24x7 environment, covering 12 hour shifts of days and nights. Full details of this pattern will be discussed at interview.

Responsibilities include but are not limited to:

Be central to leadership for day to day management of services
Initial management escalation point for all support groups within the Command Centre
Manage ServiceNow Major Incident tickets by priority and workload to ensure contract SLA's are met, tickets updated and customers informed of progress
Manage a team of Support Analysts who will be monitoring, alerting & reporting on servers
Facilitate Continuous Service Improvement in line with the business strategy
Provide Management reporting for internal and customer stakeholders
Support the Major Incident Management team by leading the technical support group
Facilitate end to end recovery
Provide input to daily, weekly, and monthly service review

Desirable knowledge: