Customer Assurance Supervisor - Plymouth, United Kingdom - plymouthcommunityhomes

plymouthcommunityhomes

Verified Company

Plymouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Care Respect
Listen Do the right thing**
About the role
We are looking to recruit a Customer Assurance Supervisor to join our Customer Services team.

You will provide a high level of quality support to the Customer Experience and Assurance Team in all matters concerning the transformation of customer service and assurance within Plymouth Community Homes.

We need someone who can lead a team of staff to provide a top-quality front facing service to our customers, and who is able to understand the importance of complaints in the context of improving our services as a result of customer feedback.

You will also provide support with Equality, Diversity and Inclusion in establishing a programme of events, and information sharing with staff across the organisation.

Can demonstrate experience of supervising and motivating staff, with particular focus on policies and procedures e.g. sickness reporting, one to ones, training, and development for staff reporting directly to you.
Is able to react quickly to changing priorities to ensure timescales are met and all services provided within the department are delivered to the highest standards.
Has the ability to collate relevant and accurate information from all areas of the Business for reporting purposes and ensuring documentation is kept up to date.
Has excellent communication and organisational skills with high attention to detail.

About Plymouth Community Homes

We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Flexible working opportunities including flexitime and hybrid working
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest

To Apply:

For an informal discussion about this role, please contact Louise Jarvis, Customer Experience Manager, on

This post is not suitable for job share.

Shortlisting Date: 14th September 2023

Interview Date: 20th September 2023