Trainee/complaints Resolution Officer - Leeds, United Kingdom - EGRecruiting Ltd

EGRecruiting Ltd
EGRecruiting Ltd
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Complaints or compliance experience in retail financial services, ideally in an IFA/Network environment, or client file reviewing / para planning or similar

  • Awareness of FCA Dispute Resolution processes and FOS guidelines
  • Knowledge of the different regulatory products
  • Experience of the complete complaint life cycle
  • Above average effective communication skills both oral and written
  • Investigative/enquiring approach
  • Ability to manage own time to meet targets and deadlines and to be able to work with internal departments

Benefits:


  • 35 hour week
  • Annual performancerelated bonus and salary review
  • Pension 5%, increasing to 7.5%
  • 25 days holiday, rising to 28 (plus stats and option to buy/sell 5 days)
  • Income protection


  • DIS x

  • A huge range of additional flexibenefits and staff discounts
  • Study support

Role:

Have you previously worked in either complaints, compliance, or as a paraplanner and are looking to utilise your skills in a new role, perhaps in a different direction?
We have a superb opportunity for a Complaints Resolution Officer to work within a high-profile, award-winning business.

Depending on experience, this great opportunity can either be remote or hybrid (working 2 days from home) with offices just outside of Leedsand great transport links (bus and rail).


As a Complaints Resolution Officer, you'll investigate and resolve complaints, support fair customer outcomes and remediation activity, in line with the Company's core values and standards whilst adhering to FCA regulations, to achieve both qualitative andquantitative targets.


Responsibilities within the role include:

  • Conduct investigations into complaints made using FCA Disp and FOS guidelines to make an appropriate decision via a Final Decision Letter
  • Provide feedback to management in the form of Root Cause Analysis with recommendations in a timely fashion and provide relevant MI
  • Compile evidence to demonstrate and confirm the particulars of the case
  • Pay redress to clients in keeping with FCA rulings
  • Engage with 3rd parties, where the redress methodology is outsourced
  • Assist FOS with complaints referred to FOS
  • Complete the complaint resolution cycle in accordance with DISP regulatory requirements and company policy
  • Communicate and provide information by relevant methods internally and externally
  • Maintain company records and systems accurately and in a timely manner

Qualifications:


  • QCF Level 4 Diploma in Financial Planning

Know someone who the above job would be a perfect fit for?
**REFER receive £250 when they start in their new role
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