Customer Solutions Specialist, Customer Service - London, United Kingdom - Amazon UK Services Ltd.

Amazon UK Services Ltd.

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

2+ years of program or project management experience

1+ years of supply chain experience

Manage the day-to-day execution of SC order management for our customers, including responding to customer inquiries and escalations received. CSS will also train customers on Order Management and One Stop Shop modules within DSCS.

They will assume sole ownership for the direct interaction with our customers surrounding order management and one-stop-shop utilization as Tier 1 support team.

They will be responsible for meeting or exceeding daily targets to real-time customer alerts and order escalation resolution.

CSS will enforce order management workflows/approvals and collaborate across SC operation execution teams to mitigate risks to reduce order delays and manage customer escalations.

London, GBR

Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document