Hotel Receptionist - Glasgow, United Kingdom - Hotel Indigo Glasgow

Hotel Indigo Glasgow

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
HEA1983

Branch:
Hotel Indigo Glasgow

Location:
Hotel Indigo, Glasgow

Salary/Benefits:
£10.42 per hour plus retention bonus and other benefits

Contract type:
Permanent

Hours:
Full Time

Shift pattern:5 days out of 7 to include evenings and weekends

Hours per week:40 hours per week

Posted date:10/04/2023

Closing date:12/05/2023

We have a fantastic opportunity for a Hotel Receptionist to join our team at the Hotel Indigo in Glasgow. Previous hotel reception experience using Opera PMS is advantageous but not essential as full training will be given.

When guests enter one of our hotels, they walk into a genuinely memorable experience.

As the Hotel Receptionist, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.

You will also create a warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

Be the warm welcome that kicks off a memorable guest experience
Encourage guests to partake in the IHG rewards loyalty program
Take and manage guest bookings, and upselling opportunities and tell them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out take IDs and hand out room keys
Stay one step ahead of guests' needs record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day's schedule
Jump into other adhoc duties when your colleagues need your help

What we need from you

Excellent customer service skills
Prior hotel reception experience is preferred but not essential.
Must speak fluent English
Good IT Skills

Why you should apply

Exclusive access to the employee recognition reward scheme
Heeton Rewards
Servicebased annual leave (increasing up to a maximum of 5 extra days)
Employee Friends/Family discounted rates
Referral scheme
Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
Heeton is an expanding company which offers excellent career opportunities

Hotel Indigo Glasgow is centrally located in Glasgow, an 8-minute walk from Buchanan Street and 11 minutes by foot from George Square.

The Glasgow Central train station is a 5-minute walk.

This 4-star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and 1.3 mi (2.1 km) from OVO Hydro.

About Hotel Indigo Glasgow

Originally built in the 1800s as one of the city's very first power stations, a building that lit the path for Glasgow's development, the Hotel Indigo Glasgow hotel today puts you close to a new kind of buzz — local cuisine, world-class shopping, museums, historic theatres and sporting events.

Our hotel's design mixes Victorian architecture, high ceilings, and original brown brick with modern comfort. Murals by local artists line the walls, while our restaurant serves local dishes prepared with fresh, locally sourced ingredients.

It's a great place to chat over a brew and look for the famous local Glaswegians depicted in the mural above diners' heads.

Hotel Indigo

Do you want to work for a boutique hotel, with the peace of mind that comes in working for one of the world's largest hotel companies? Hotel Indigo, our boutique brand, combines the modern design and the intimate service associated with a boutique hotel.

Set to double in size to 100 properties within the next three to five years, our hotels are usually located in the 'arty' part of town, so perhaps we are opening in your neighbourhood? Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood - delivering an experience that is truly reflective of the local culture, character and geography.