Client Strategy Associate - London, United Kingdom - Attentive Mobile

Description

LONDON /

CLIENT STRATEGY /

FULL-TIME

/ HYBRID

About Attentive:

• Attentive is the leader in conversational commerce, reinventing business to consumer communication. Our SMSfirst software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through twoway, realtime, personalized communications, we drive billions in ecommerce revenue and over 8,000 leading brands like CB2, Urban Outfitters, Crocs, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.

Attentive's growth has been recognized by Deloitte's Fast 500, Linkedin's Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees
Who we are

• We are looking for a driven individual to join our team as a Client Strategy Associate. You will work on some of our biggest and most strategic clients and partner with a CSM to proactively manage and execute on clients needs. You will also coordinate crossfunctionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibilities will be working with customers as a trusted consultant to assist in platform execution and to build customer relationships alongside the CSM.

Why Attentive needs you:

• Cement relationships with new and existing customers including: platform execution, setting up integrations, managing account growth, assisting with new product adoption, and providing platform recommendations to drive revenue amplification
• Manage execution for some of the largest brands within the company facilitating clients with platform execution and ease of implementation of new features.
• Partner with Strategic CSMs to manage execution for 2030 accounts concurrently, prioritizing appropriately to ensure all strategic clients are proactively supported and there is ease of platform execution
• Advise and groom clients on strategies to increase their usage, adoption, and ROI achieved through partnering with Attentive
• Colead meetings with CSM and present at select client meetings such as QBRs, both inperson and over video conference
• Analyze customer data to form accurate forecasts and performance trends. Manage proactive touch points and take the lead in developing client strategics and issue resolutions
• Help translate customer feedback (and your own team's needs) into specific product requirements
• Uphold a high level of service and professionalism appropriate for global brands and a C-Suite audience

About you:

• 1+ year of experience
• Account management experience preferred, but not required
• Interest in customer success techniques and strategies
• Comfortable learning new software (for design, data management, and internal tools)
• Extremely detail oriented and organized
• Knowledge of Salesforce or related CRM tools preferred
• Interest in startups, software and entrepreneurship
• Comfortable working from our Liverpool St. office 2 days a week

LI-Hybrid #LI-LC1


Attentive Company Values

Default to Action - Speed is our best offense and defense


Never Settle - Continuously raise the bar for yourself and your teammates


Hard Work Solves Big Problems - Success requires grit and resilience


Be Attentive - Work together as a team to drive greatness for our company and our customers

Learn more about AWAKE, Attentive's collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.