Informatics & IT Co-ordinator - Lancaster, United Kingdom - Lancaster Medical Practice

Lancaster Medical Practice

Verified Company

Lancaster, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Informatics and IT Coordinator

Accountable to:
Informatics Manager

Key Relationships:
Clinicians, Patient Services team, Medical Records team, Quality and Performance team

Salary:
LMP Grade 4 - £12.47 per hour (£24,374.57 per annum)

Please note interviews for this post will be held on Friday 25th August 2023.

Job Summary:

The post holder will support the Informatics Manager in ensuring the IT provision for the organisation is fit for purpose, ensuring the effective running of our Lancaster Medical Practice sites.

The role will also be responsible for supporting the Informatics Manager in the implementation of the Practice's Informatics strategy across the Practice, ensuring projects are delivered within agreed timescales and scope.

You will liaise with all members of the Informatics Team, other managers, clinicians and all staff across the organisation.

Key Duties/Responsibilities

Investigate and resolve problems in the daytoday use of computers, printers, telephone and other IT related hardware equipment and software
Ensure that problems and difficulties are triaged effectively, solved when within scope of the role and passed to external suppliers and colleagues where more appropriate or out of scope
Ensure a call log is maintained for all support calls, recording accurately problems and resolution steps taken
Assist with the identification of opportunities for improvement within software systems and processes, recommend alternatives and undertake appropriate change projects in response
Support the design and delivery of clinical templates to ensure excellent system optimisation
To become an expert in all aspects of the clinical systems and be able to train other users, both clinical and nonclinical, in the best use of the systems
To be responsible for the setup and deactivation of user accounts for all systems (eg. CANL, Emis) plus any changes in permissions due to role changes
To maintain the system users log in line with DSP Toolkit requirements
Assist in the installation and configuration of hardware and network arrangements across the Practice, including any upgrades as required
Support with the delivery of projects to enhance and optimise patient care and ways of working across the organisation
Participate in relevant working groups/team discussions, offering suggestions for improving working practices in line with corporate objectives and values
Be an advocate for the development and implementation of new systems and policies across the organisation
Constructively challenge working practices making recommendations both within the team and wider colleagues within the organisation
Ensure that relevant software systems Standard Operating Procedures (SOPs) are kept in line with the changing requirements of the organisation
Produce "Howto" guides on the use of IT and software for use by all staff, ensuring the content is updated as developments are implemented
Deliver training (as appropriate) to staff within the Practice
Support in the management of the 'staff as patients' process for the organisation
To be the first point of contact with the helpdesks of suppliers of hardware and software
Report any significant events relating to the IT systems and any Software to the Informatics Manager
Contribute to the review and implementation as required of the Practice's Business Continuity Plan
Provide assistance to the Informatics Manager with all aspects of Information Governance

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.

They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate in