Client Onboarding - Bromsgrove, England
Only for registered members Bromsgrove, England, United Kingdom
1 month ago
Job summary
We re Boxcey & Seed — two fast-growing businesses working with exciting global brands and ambitious challengers. We re scaling quickly and now need a Client Onboarding & Account Manager to join our team and play a key role in welcoming new clients, managing ongoing relationships, and keeping Shopify operations running smoothly.
Responsibilities
- Act as the main point of contact for clients via WhatsApp and email, providing fast, reliable communication.
- Guide new clients through onboarding and setup — from product creation to artwork approval and launch.
- Manage day-to-day client relationships, keeping projects on track and clients informed.
- Coordinate between clients, designers, and technical partners to ensure everything runs smoothly.
- Keep shared Google Sheets and Drives organised and up to date.
- Handle ad-hoc client requests quickly and professionally.
Skills
- Calm, organised, and brilliant with people.
- Detail-focused and proactive, with excellent follow-through.
- Confident managing multiple projects and clients at once.
- Experienced with Shopify and basic product management workflows.
- Familiar with Google Workspace, shared drives, and spreadsheets.
- Comfortable managing artwork approvals, product setup, and client communications.
- Experienced in account management, client success, or operations (2–4 years ideal).
Job description
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