Lead Administrator Camhs - London, United Kingdom - East London NHS Foundation Trust

East London NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Newham Child and Adolescent Mental Health Service (CAMHS) is part of the East London NHS Foundation Trust & provides community-based services for children and young people with mental health problems across the borough of Newham.

The services are made up of various multi-disciplinary teams including Adolescent Mental Health Teams, Emotional and Behavioural Teams, Neuro Developmental Teams, Pediatric Liaison Teams and the Mental Health Schools Teams,

At CAMHS we work with children and young people up to the age of 18 year's old.

We are committed to working in partnership with service users, their families & their social networks to provide treatment to young people suffering from mental health disorders including Depression, Psychosis, Eating Disorders, Self-Harm and Emotional Problems.

The post will be responsible for the day-to-day operational management of the clinical service and administrative function and to provide senior administrative support to the Service Manager.

Our clinical teams rely on efficient administration systems and processes. This includes accurate management of data collection, reporting and efficient electronic administrative systems management.

The post holder will take lead responsibility for the following:

Ensuring that effective and efficient support is always provided - to include assistance and cover where required and routine team meetings to ensure that workload is evenly distributed and completed.

Manage the current systems for stock control and distribution within the service in conjunction with the Operations Manager and General Manger, routinely check stock in clinic rooms and make recommendations for improvement.

This should include stocks of assessment forms and any additional equipment required for effective clinical practice.

Manage the appointment systems for the clinics and assess with others involved in the service the most appropriate and effective methods.

This will be completed by using RiO data and

basic analysis of data to track demand and productivity in coordination with the Service Manager.

Support the service Performance Lead in updating waiting lists ready for allocation and any issues arising from allocation (DNA/out of borough).

Undertake delegated responsibility to represent the service in meetings as required. This may involve the arrangement of meetings and minute takings.

Support the service Performance Lead in the team in routine data requirements and KPI's data collection and data quality.

Take on an areas of expertise to develop skillset, this may be digital champion, governance interest, estates, QI, etc.

Being part of the service management team and, together with the team, support the wider development of the service, including clinical improvements, standard setting, and encourage/lead on QI projects within the administrative team.

Take responsibility in managing the administration staff within the service, to include but not limited to, supervision, appraisals, training, and support, following trust policies.

Specific Responsibilities include:

Ensuring that administrative functions are covered appropriately when staff are on annual and sick leave to ensure continuity of service delivery, which may include re-delegation of tasks and/or the Admin Operational Lead picking up other tasks for a period.

Provide admin support as necessary for the service to ensure continuity of service as necessary

To support the Operations Manager and General Manger in the process of recruitment of administration staff including advertising etc. in conjunction with the Head of Administration and clinical lead accordingly.

Complete HR functions for the management of the PPC's and Administration Assistants, for example, Health Roster.

Be responsible for monitoring supplies of stationery, equipment and supplies for the Service and clinics. Ensuring orders are processed in an effective timely manner.

Organise staff/team meetings and ensure secretarial support is provided including minute taking.

Co-ordinate and response to the management of complaints as necessary as requested by the Operations Manager and General Manger.

Prepare documents as required by the service by the Operations Manager and General Manger including the operational policy and pathway literature.

Respond to telephone enquiries and make appointments/escalate issues as required should the need arise.

Leading on IT/estates issues within your service area, in liaison with the service digital champions/Governance and Compliance Lead/EA.

Ensure appropriate systems are in place for message taking and communications with-in the service.