Customer Service Advisor - Ipswich IP PN

Job summary

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email, ensuring their satisfaction and resolving any issues they may have.
• Regularly monitor emails for claim form requests and handle them efficiently
• Update external databases with claims information
• Assist prospective clients by answering their calls and explaining the claims process in relation to their insurance policy

Qualifications

• You're confident communicating over the phone with outstanding telephone manner
• You have a positive attitude towards delivering excellent service levels
• You work well independently and as part of a team.
• You have attention to detail and can effectively focus on tasks in a fast-paced environment

Job description