Apprentice Customer Service and Reception - Plymouth, United Kingdom - The Focus Training Group

The Focus Training Group

Verified Company

Plymouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service and Reception Apprenticeship with
NOAKES HABERMEHL AND KERR LIMITED

This vacancy offers an ideal opportunity to develop customer skills and experience as an Optical Receptionist working for a busy practice based in Crownhill.

The role is customer facing so you would be dealing with new and existing clients both face to face and over the phone, assisting with taking payments for services and booking appointments.

Working week
Monday - Friday - 9.00am - 5.30pm plus Saturday 9.00am pm (you will be allocated a half day off during the week)

Total hours per week: 37.50

Apprenticeship level
Intermediate
Level 2 (GCSE)

What will the apprentice be doing?
Providing excellent customer service at all times both face to face and over the phone.
Liaising with other practices, managing client records and booking appointments.

Preparing patient records for clinics and filing, taking payments, providing advice to patients, opening and closing consulting rooms and practice.

Maintaining a clean and safe area for all clients and supporting a positive experience for all who visit the practice.

Providing general office/admin support to admin team as/when required.

What training will the apprentice take and what qualification will the apprentice get at the end?
Full Customer Service Practitioner Standard - Level 2.
On the job training to support job/role development.
Off the job training to support qualification requirements (college attendance one day per month).
Employer to provide dedicated training time for off the job training requirements.

What is the expected career progression after this apprenticeship?

Requirements and prospects

Desired skills and personal qualities
Communication skills, IT skills, attention to detail, customer care skills, administrative skills, team working, initiative, patience

Qualifications
GCSE or equivalent Mathematics (Grade A*/- C/4) Desired
GCSE or equivalent Mathematics (Grade A*/- C/4) Desired

Things to consider

Part of qualification will require regular college attendance (one full day per month) to complete off the job training requirements.

Training centre is based at Marsh Mills, Plymouth.

The role will involve working between different branches, whilst primarily based in Crownhill you will also be required to spend some time working from the Saltash and Plympton branches and this will be discussed at interview.

About the employer

From small beginnings we have grown into a modern optical group with six well established practices based in and around Plymouth, South West Devon and Cornwall, along with our state-of-the-art optical lab at Ivybridge.

We pride ourselves on retaining a high proportion of clinically qualified staff, working with local universities to offer placements to medical and optometry students and we regularly support a pre-reg Optometrist during their final year of qualification.

Employer

NOAKES HABERMEHL AND KERR LIMITED
2 MEAVY WAY, PLYMOUTH, PL5 3BW

Training
Training provider
FOCUS TRAINING (SW) LIMITED

Job Types:
Full-time, Apprenticeship

Salary:
£10,296.00 per hour

Schedule: