Commercial Account Handler - Stafford, United Kingdom - Nowell & Richards Insurance Services Ltd

Nowell & Richards Insurance Services Ltd

Verified Company

Stafford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Nowell & Richards provide tailored insurance solutions for high-net-worth individuals so they can relax safe in the knowledge that their assets are appropriately insured.

Established in 1976, Nowell & Richards are now part of the JMG Group who are a Private Equity backed insurance broking group and a top 30 UK broker who place over £200m of Gross Written Premium into the market annually.

Nowell & Richards have a range of specific insurance solutions to support a wide variety of exclusive private clients including successful corporate leaders, entrepreneurs, high-profile individuals and professional sportspersons.

We analyse the market as independent brokers and use our extensive expertise to tailor the most appropriate insurance programme for their personal and corporate needs.

About the role
Due to continued growth and expansion, Nowell & Richards are seeking to appoint an experienced Commercial Account Handler. You will be responsible for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance.

Our Account Handlers ensure that a quality service is provided to all clients in accordance with their needs and requirements.

Key duties will include

Ensuring accuracy, efficiency and professionalism when dealing with both clients and insurers in all aspects of the role
Managing existing commercial insurance policies including commercial combined, property, liability and fleet plus others
Completing premium financing arrangements
Working closely with a dedicated Commercial Account Executive
Advising clients on existing products in accordance with their needs
Ensure bad debt queries are dealt with efficiently and in line with company procedure.
Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices.
Handle any complaints in accordance with regulation, the Company's Conduct Policy.
Conduct learning, training and assessment exercises in accordance with the individual T&C scheme applicable to you. Identify further areas for own development as required.
Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.
Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance
Secure additional cross sell revenue opportunities from other classes of insurance not arranged by N&R i.e. HNW
Promote and increase the use of inhouse premium finance, from insurer schemes.

What we're looking for
Our Account Handlers are vital in ensuring that Nowell & Richards clients have a professional and compliant experience. To be successful in the role, you must have the following skills.

Previous experience gained from working as an Account Handler in a similar broking environment
Working knowledge of most commercial lines insurance products
Experience of working to high standards and FCA Compliance
Strong administration skills, coupled with a very keen eye for detail
Ability to prioritise and organise own workload to ensure deadlines are met
Numerical accuracy
Strong time management skills, with the ability to meet deadlines
IT proficiency with the use of most MS Office products
Regulatory and compliance awareness

What we offer