Family Reunion - Liverpool, United Kingdom - British Red Cross Volunteer

British Red Cross Volunteer

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Tasks:
Responding to family reunion enquiries, providing clear information and signposting to solicitors

Leading sensitive and comprehensive phone or face to face interviews with clients and interpreters to assess their family reunion needs
Conducting nonlegal related casework which helps with effective evidence gathering
File administration in line with OISC standards (Office for the Immigration Services Commission) including recording accurate and detailed case notes on BRC database
Identifying and responding appropriately to safeguarding and protection issues
Dealing with confidential information in an appropriate manner at all times
Upholding the Fundamental Principles of the Red Cross and Red Crescent Movement and working within the British Red Cross' Equal Opportunities Policy
Skills: Awareness of conflict and migration issues and sensitive to cultural issues
Understanding of the asylum process/family reunion process and interested in issues surrounding asylum seekers and refugees in the UK
Emphatic, emotionally resilient and able to use emotional support skills in a calm and responsible manner to deal with challenging or difficult situations
Strong written and verbal communication skills, with proficient written and spoken English
Understanding of telephone client work and/or casework, demonstrating excellent communication and proven listening skills
Previous experience of facetoface client work or casework would be helpful
Organised and good at working independently
An ability to work in a multicultural environment
Personal experience of migration and/or separation due to conflict or natural disaster would be an asset
Flexible and able to prioritise own workload
Fluency in English; knowledge of another language would be helpful (particularly one used in current local refugee populations)
IT literate and a willingness to learn and use the service casework management database
Respect and follow our confidentiality policy
Ideally able to commit to the role for at least 12 months and at least 1 day per week
Ability to work remotely without physical supervision
Willing to complete a criminal record check
Willing to commit to ongoing training and development
Benefits: Meet new people and be part of a dynamic and inclusive team
A great opportunity to develop your existing skills and gain new ones
All training and induction for the role (there is no charge for training)
Reasonable preagreed travel expenses for the role including for attending training
An opportunity to be part of the world's largest humanitarian organisation and the knowledge that you are making a difference to people's lives.