Crew Accommodations Agent - Luton, United Kingdom - FLEETCOR

FLEETCOR

Verified Company

Luton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibility:

The Hotel & Travel Consultant is responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of our Crew and Flight Attendence.

The Hotel & Travel Consultant will support with a variety of queries in an efficient and timely manner by taking ownership of each task assigned to by the supervisors.

In addition, the Hotel & Travel Consultant will liaise with other departments to ensure a swift and consistent resolution.

Skills / Requirements:

Passionate about customer service and must have relevant work experience in either travel industry (hotels/airline/travel agency)
Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitude
Effective communication skills and great listening skills
Commitment to continuous improvements, changes and willingness to learn
Selfmotivated and able to work both on its own and as part of a team, under Supervisor guidance
Excellent interpersonal and client relationship skills
Ability to work in a service desk environment
Powerful verbal and written communication skills (English)
Ability to handle multiple tasks, priorities under pressure and challenging interactions in a highvolume, fastpaced, and targetbased environment
Ability to follow complex and dynamic Standard Operating Procedures (SOPs)
Ability to manage and provide feedback to all types of individuals
Proficient with Microsoft Office (Word, Excel, Outlook)
Hours of Work: you will be required to work a basic 40 hours per week on a varying day and night shift rotation, as determined by the staffing and pattern of work published in the local staffing roster. This will include the requirement to work nights, weekends and public holidays according to the roster of work needed to meet the requirements of the business.

Minimum Requirements:

High School Diploma or higher qualification is required with one years' experience of hotel/travel industry experience is necessary.
Fluent in English
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.

This is a shift job, shift patterns are Monday thru Sunday, 4 on/ 4 off. Hours are 7am - 7pm and 7pm - 7am (rotating).
VU-LI

INDINT

About the Company:

FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions.

We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products.

We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
- $2.8B Annual Revenue

800,000 Directly Served Business Clients
9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor's product or another alternative method such as cash or check.

We group our payment solutions into five primary categories:
Fuel, Lodging, Tolls, Corporate Payments and Gift.

Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:

customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

Forbes Global Growth Champion
FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
Forbes World's Most Innovative Companies
FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row

Fortune 1000 Company

FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #87
S&P 500
In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission
Create better ways for businesses and their partners to pay their expenses
Our Strategy
FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and crosssell of addon solutions.

- "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.

Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.

Our Commitment to Diversity, Equality, Inclusion, Belonging
Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation