Customer Service Advisor - Gillingham, United Kingdom - MEMS Power Generation

MEMS Power Generation

Verified Company

Gillingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Title:
Customer Service Advisor

Location:
Gillingham, Kent

Salary:
£24,000-£28,000 per annum dependant on experience and chosen shift pattern

Duration:
Full Time, Permanent

Hours:
Various shift patterns available ǀ Monday - Friday or 4 days on then 4 days off

About us

MEMS Power Generation is one of the leading generator rental suppliers in the UK, specialising in temporary power solutions with over 45 years of experience.

Operating 24/7, they supply temporary power solutions for a diverse range of customers, including small businesses through to blue-chip multinational organisations and utility companies.

They are the supplier of choice in the UK power rental market focused on sustainability, with a mission to be the company that best understands their customers' needs for temporary power solutions while providing superior service levels.

About the role

The Customer Service department operators 7 days a week, supporting our sales and rental teams in the successful handover and ongoing assistance with our rental solutions.

You will become the point of reference for colleagues and customers alike, by creating quotations, handling customer enquiries, processing contractual documentation, produce internal handovers and ensure commercial compliance throughout the sales process.

Working as part of our small team on a shift rota system, this role is an exciting opportunity for you to be at the forefront of the MEMS rental operation.

About you

You will have a passion for providing excellent customer service to new and existing customers with the ability to work as part of a team albeit with the confidence to work independently and be self-motivated when required.

You will have strong communication skills both verbal and written; good organisational and interpersonal skills; be able to work in a pressured environment and be computer literate in Microsoft and have an awareness of bespoke software.

General experience within sales and / or customer services is preferred but not essential.

Key responsibilities

Initial point of contact for new and existing customers
Drafting of quotations and proposals for approval prior to submission
Escalate customer opportunities within the sales team as necessary
Investigate and resolve customer queries
Check product and labour resource availability
Processing and completion of standard documentation and reports
Assist customer with registration and account creation
Monitoring and responding to the MEMS Live Chat

This is a fantastic opportunity for an individual looking to succeed with a hunger to learn and advance their career in a forward-thinking innovative company.

Please note that all employees complete our screening process which includes a criminal check, any offer of employment is conditional and based upon successful completion of the screening process.

NO AGENCIES PLEASE