2nd/3rd Line Service Desk Analyst - Manchester, United Kingdom - SearchDATA

SearchDATA
SearchDATA
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

SearchDATA is currently recruiting for a 2nd/3rd Line Service Desk Analyst for a professional services firm based in central Manchester.


This is a brand new role to support the growth of the organisation and offers involvement in exciting new projects from day one.

This is a perfect opportunity for somebody looking to advance their career. Our client has a culture built on rewarding successand hard work with financial gains and advancement within the company, so if you have the right attitude, you will go far

What we can offer

  • Regular salary reviews relating to performance
  • Industry specific training
  • 5% annual bonus
  • Health & Wellbeing Initiatives
  • Extended lunch breaks for gym goers
  • Private Healthcare Insurance
  • Generous holiday entitlement including Christmas shutdown not requiring annual leave


  • Excellent Social Calendar

  • Group Summer and Xmas Parties; Friday drinks every week; Frequent team nights out and events
Responsibilities General duties will include but not be limited to:

  • Updating and maintaining the ticket management systems to make sure detailed record of incidents/resolutions are kept.
  • Building and maintaining workstations for new/moving staff.
  • Maintaining the Networks, and dealing with any cabling issues within the company
  • Working Businesswide along side project leaders on projects surrounding the service desk or related areas

Key Technical Disciplines desired:

  • Windows OS (Windows 10, Server 2008 and 2012)
  • Active Directory (preferably Azure Active Directory)
  • Networking, VoIP
  • Cisco, Antivirus


  • Office 36

  • Azure
  • Mimecast
  • Meraki

Personality metrics:

A very strong communicator and proactive team player (friendly, credible, articulate and proactive) that can work with an ambitious sales force.


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