Customer Support Advisor - Thatcham, United Kingdom - Sovereign Housing

Sovereign Housing

Verified Company

Thatcham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an opportunity for a Customer Support Advisor to join our team in Newbury.

This is a
full time fixed term role for 12 months and will be a mix of home and office working.

The starting salary is £25,000 - £28,000 depending on experience.

The Role:
As part of our Customer Management Centre you will be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business.

This is a varied and busy role where you you will be delivering the best possible outcome for our customers.

What we are looking for:
We are looking for people with strong administration skills
Great customer service and the ability to actively listen
We need you to have good computer literacy as we use multiple systems
The ability to turn a problem in to a solution
Empathy and a passion for helping people
The ability to connect and communicate with colleagues across the business

What we can offer you:

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives.

This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:
£450 yearly flexible benefit pot to use against benefits of your choice
Flexible working
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme where you can be gifted retail vouchers
A range of wellbeing discounts including Gym Memberships
A wide selection of other benefits available

About us:
Sovereign provides 60,000 homes across the south and south west of England and the Isle of Wight. We're driven by our social purpose with residents at the very heart of everything we do.

We build homes, provide great services but also invest in long term sustainability, creating great places to live in partnership with our residents.

While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business.

With the financial standing of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government, banking and capital markets, to maximise our social impact.

What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign.

Have a look at our careers site to learn more about us and our values.