Service Coordinator Administrator - Loanhead, United Kingdom - Scotia Safes Limited

Scotia Safes Limited

Verified Company

Loanhead, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us

Scotia Security Group designs, manufactures and installs security products for the Banking and ATM industries, producing security solutions utilising the latest technology.

We directly employ a UK-wide installation and service team to ensure a highly professional and quick response customer experience.

Service Coordinator / Administrator

Scotia is looking to appoint an experienced Service Coordinator / Administrator to join our team at Scotia's head office in Loanhead, Midlothian to coordinate customer service and installation works, as well as general administrative tasks.

Purpose of the role

As Service Coordinator / Administrator you will be responsible for actioning service calls received from our customers including heritage management and resource scheduling.

Through this you will develop and maintain our customer's relationships and communication channels.

Additionally, you will help in the daily administration of the company and provide support and assistance to the Director and Senior Management.

Key Tasks:

Coordinate and manage service calls to ensure delivery within agreed SLA's.
Liaise between Customers, Scotia Engineers and Manufacturing Departments to ensure smooth delivery of product and services.
Monitor, control and manage business operations to meet customer expectations and company goals (e.g. customer satisfaction, accreditation, etc.)
Actively provide a high level of client care to all customers by providing information as requested.
Manage internal reporting to provide Directors and Management with relevant information, including creating customer reports and sales figures.
Assist with the management of field engineers' work schedules and tasks
Maintain relationships with Field Engineers ensuring effective levels of twoway communication and support.
Assist the management in the daily administration of the company, facilities and assets.

We are seeking an individual who can demonstrate the following strengths:

Essential

Previous experience in service coordination and/or administration role.
Awareness of Health & Safety policies/issues.
Firstrate organiser
Excellent communicator both verbal and written
Excellent MS Office skills (particularly Outlook, Excel & Word)
Highly organised and detail oriented with the ability to multitask and prioritise work independently.
Enjoy being part of a team

Desirable

Experience in the management of projects
Experience of scheduling work and diary management
Experience in communicating with remote teams
Ability to learn about new products

The role may involve some Saturday morning service cover.

Job Types:
Full-time, Permanent

Salary:
£22,000.00-£25,000.00 per year

Benefits: