- Deploy, maintain, and support the firm's laptops and iPhones.
- Manage and support Windows, iOS, and associated applications.
- Test, configure, and implement new hardware, software, and IT services.
- Assist in the development and documentation of IT procedures and processes.
- Provide application, operating system, hardware, and SaaS support to both on‑site and remote colleagues.
- Accurately log and document all support activities and change requests within the firm's Jira service desk.
- Resolve user issues and service requests promptly, escalating where necessary with clear and relevant information.
- Undertake any other reasonable duties as requested by the line manager.
- Mid‑Senior level
- Full‑time
- Legal and Information Technology
- Legal Services, Professional Services, and IT System Operations and Maintenance
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IT Support Engineer - City of Edinburgh - Provn
Description
Provn Edinburgh, Scotland, United Kingdom
Provn is proud to be partnering with a leading legal services firm to recruit an IT Support Engineer for their Service Desk team. The successful candidate will play a key role in ensuring that all hardware and software used by fee earners and support staff is fully operational and secure. The role involves rotating across a range of responsibilities throughout the week, including help desk ticket triage and allocation, second and third‑line technical support, patch management, and involvement in change initiatives and project work.
Key Responsibilities
If this aligns with your career goals, please click 'apply', and a member of the Provn team will endeavour to contact you to discuss this position further.
Provn Talent Solutions Ltd is operating as an employment agency under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Your application will be considered in line with the agency's Privacy Policy, which can be found on our website.
Seniority Level
Employment Type
Job Function
Industries
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IT Support Engineer
OTHER Only for registered members City of Edinburgh
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IT Support Engineer
Only for registered members Edinburgh EH QA
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IT Support Engineer
Only for registered members City of Edinburgh
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IT Support Engineer
Only for registered members Edinburgh, Scotland
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Lead Supportability Engineer
Only for registered members Edinburgh, Scotland
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Junior IT Support Engineer
Only for registered members City of Edinburgh
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Support Engineering Manager
Full time Only for registered members City of Edinburgh
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Field Support Engineer
Only for registered members Edinburgh, Scotland
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Application Support Engineer
Only for registered members Edinburgh
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Utility Support Engineers
Only for registered members Edinburgh, Scotland
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Technical Support Engineer
Only for registered members City of Edinburgh
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Desktop Support Engineer
Only for registered members City of Edinburgh
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Production Support Engineer
Full time Only for registered members City of Edinburgh
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Lead Supportability Engineer
Only for registered members Edinburgh, Scotland
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Customer Support Engineer
StackStudio Digital Ltd.- Old Town
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Lead Supportability Engineer
Full time Only for registered members City of Edinburgh
-
Application Support Engineer
Only for registered members Edinburgh, Scotland
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Lead Supportability Engineer
Only for registered members City of Edinburgh
-
Utility Support Engineers
Only for registered members City of Edinburgh
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Production Support Engineer
Only for registered members Edinburgh, Scotland
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Cloud Support Engineer
Only for registered members City of Edinburgh