Customer Service Advisor - Port Talbot, United Kingdom - Vibe Recruit Ltd

Vibe Recruit Ltd

Verified Company

Port Talbot, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Customer Service Advisor, you will be responsible for providing efficient and effective administrative support to the Sales Team, Partners and Key Retailers including account Managers.

You will liaise closely with all departments across the business, monitoring progress and coordinating efforts to ensure external and internal customer expectations are met in full and on time.

Duties and Key Responsibilities

Act as first point of contact for all enquiries from Sales Team relating to retailers / partners to provide updates, key information to aid the Sales team to perform their roles.
Act as first point of contact for all customer enquiries, including amongst others: requests for information, new line forms, complaints, order and invoicing queries to ensure effective day to day running of the account.
Deal with all aspects of customer orders, UK and Export, once they are received in the office, including amongst others: order entry, EDI, checking stock levels, preparing export paperwork, preparing procedure documents, liaising with internal departments, and issuing of invoices to ensure customer service levels are met.
Ensure communication is flowing effectively between the Employee and respective partners as well as internally to improve customer service levels.
Maintain customer price lists for your accounts, including the addition of new products and key operational information ensuring that all files and systems are kept up to date.
Assist the Sales team to implement any sales projects, such as organising displays, clip strips, repackaging requirements, or sending samples by providing appropriate documentation and liaising with internal departments to ensure correct implementation.
Attending key retailer account meetings with the sales team, either via Teams or in person, as required, to facilitate the daytoday management of the account.
Attending of trade shows from time to time as required

This job description is not an exhaustive list of tasks performed and the job holder may be required to perform other duties of a similar nature.

Job Targets and Measures

To work proactively with customers, sales team and internal departments to improve and maintain DOTIF KPIs
Developing your relationships with the buyers and customers you deal with to improve customer service levels and customer relations.
Work within the sale support team to increase order accuracy and reduce number of order entry errors for stock codes and pricing.

Qualifications and Education
5 GCSEs at Grade C or above, NVQ level 2 or equivalent.

Experience, Skills and Knowledge

A proven track record of administration and handling customer relationships
Confident and assertive
Willing to take a handson approach to handle a busy and diverse workload
Numerate, with a keen eye for detail
Strong Microsoft office skills are essential particularly Excel and PowerPoint
Accurate administrative and superior time management skills
Strong communication skills are necessary for this role together with the ability to manage expectations proactively
Knowledge of SAGE or similar programmes
The ability to speak fluently in one or more foreign languages (together with all other requisite criterion)

Hours of work : 38.75 hours a week

Salary :
£11.54 per hour - £13.08 per hour depending on experience

Salary:
£11.54-£13.08 per hour

Benefits: