Delivery Leader - Manchester, United Kingdom - Cielo Talent

Cielo Talent
Cielo Talent
Verified Company
Manchester, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Company Description

At Cielo you will find an opportunity to imagine a new future. To imagine better. Join us and be part of our constant evolution, growth and success. Make our world fresher, and your future clearer.

  • Job Description


The
Delivery Leader - Pre-boarding provides day-to-day leadership to Onboarding Specialists who coordinate onboarding processes for new hires for both client teams and Cielo internal hires.


Responsibilities

Team Management and Leadership:

  • Perform a full range of managerial responsibilities which may include but not be limited to: interviewing, hiring, coaching, managing and developing employees, planning, assigning and directing work.
  • Own daily leadership of the team to meet established goals and metrics.
  • Coordinate Onboarding Specialist schedules, PTO requests and ensure adequate coverage of work volumes.
  • Establish regular communications with the team, such as 11 meetings and team meetings with established agendas.

Analytics and Process Improvements:

  • Problem solve and provide best practices and process improvements throughout the Bridge process.
  • Train internal and external stakeholders on process.
  • Leverage strong analytical skills to audit processes, assess trends, create reports and tell the story with data.
  • Create and run reports, including analysis and communication of results.
  • Create weekly, monthly and quarterly productivity metrics.
  • Identify and document process changes, such as process maps, team structure charts, detailed procedures, etc

Onboarding Leadership:

  • Ensure the Onboarding Specialists are properly coordinating the functions of the Bridge team, including background verification, references, drug screens, and other onboarding tasks as required.
  • Utilize critical and innovative thinking to troubleshoot issues and offer resolutions.
  • Assist the Manager
  • Bridge to implement and launch onboarding services for new and existing clients.
  • Coach, mentor, and train new and existing Onboarding Specialists.
  • Serve as a liaison to client teams regarding escalated issues, clarifications, and information.
  • Other duties as assigned.
  • Qualifications

Skills and Experience:


  • Significant experience in a business or office environment utilizing the required customer service and administrative skills is required.
  • Previous leadership experience preferred.
  • Proficiency with the Microsoft Office suite, including Outlook and Excel is a must, experience with ATS, Workday is a strong asset.
  • Fluency in
    English is a must, strong command of
    Arabic and/or French is a strong plus.
  • The role is hybrid work both in the office and at home and is based in Manchester, UK.
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