Induction Trainers Fixed Term Contract/secondment - Portsmouth, United Kingdom - Shell Energy

Shell Energy

Verified Company

Portsmouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our journey:

At Shell Energy, we believe that home energy matters. It's more than what boils the kettle or keeps the radiators warm. It empowers us to make better decisions now about our world tomorrow.

It's the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards.

Going above and beyond for our customers is what we're all about.

We have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead. We need to keep moving forward. Why don't you help us get there?

Who you'll work with:

We're ambitious with a pace to match, and as part of one of the world's largest companies, the
opportunity and ability to push forward is greater than ever before.

We foster a culture of continuous improvement. Accountability matters, which means enabling
transformation through autonomy to influence and see progress through.

Every day we work to provide an environment where all employees feel valued and included, and
are able to nurture their talent as individuals and as part of a collaborative team.

A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect,
brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be
innovate.

Job Title:
x6 Induction Trainers, 5 months Fixed Term Contract/Secondment

Team:
Human Resources

Office:
Portsmouth (or not minding extensive travel/time to Portsmouth)

Hours:
Full time 37.5 hours per week

Your part in our journey:

The role is primarily to organise and personally deliver initial training programmes to equip new Customer Service Agents to carry out their role.

This will include training on company products, service standards, policies and how to use relevant systems as well as support colleagues in their first weeks after their initial 5 week training period

Your part in the team:

Deliver a pre designed, 5 week induction training course to equip new Customer Service Agents to carry out their role

In collaboration with Team Managers, support new Customer Service Agents to settle in to their role in the first weeks after initial training through coaching and feedback

Co-ordinate new starter processes and pre & post induction

Deliver induction training (often 1 day indcutions) for colleagues in other teams at the Shell Energy Poland Office

Take part in projects to improve the induction process and courses and develop training to support the introduction of new products and services

Deliver training at other Shell Energy sites, including outside of Poland, as required

Deliver ongoing training as required to the Customer Service Teams, including (but not limited to); process updates, system updates, soft skills training

Feedback any performance issues with colleagues on induction courses to the relevant Team Manager

Training may cover Customer Service, Broadband and chat roles.

What you'll need to help you make the best of the role:
A confident presenter who is able to engage an audience as well as coach and inspire others as they learn a new role

A proactive team player who is able to to spot opportunities to improve our training proposition and work with colleagues to develop new solutions

Self motivated and able to work remotely from the rest of the training team

Able to lead and motivate new starters while in their initial training

A track record of creating and maintaining strong working relationships and working collaboratively with colleagues, both on site and remotely

The nice to have's:

Working towards or holds a learning and development qualification

What's in it for you:

Employee recognition scheme

25 days holiday plus the 8 bank holidays (increases to 26 days after two years service)

BUPA Private Healthcare and Cash Plan

Pension Scheme

Exclusive Retail Discounts (from nearly 900 retailers)

Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees.

Two weeks full paternity pay