Public Liaison Officer - Bewdley, United Kingdom - Jackson Civil Engineering

Jackson Civil Engineering

Verified Company

Bewdley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Career Opportunity:
Public Liaison Officer (Northern)
Jackson Civil Engineering is dynamic, innovative, and focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity, and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting and varied projects.

We want our people to succeed both in work and life and to support this we promote a healthy, productive, and flexible working environment that respects work-life balance.

We are now recruiting for a
Public Liaison Officer to work in our Northern Region. Due to the job role, there may be a need to work occasional evenings. Previous experience in a similar public or stakeholder interface role is desirable.

The main purpose of this role is to manage communications with clients, stakeholders and the general public, using all forms of media and communication to build, maintain and manage the reputation of the business.

Main Duties:

Dealing with Stakeholders and advising them of upcoming works
Stakeholder Management
Developing a customer complaints process and dealing with complaints in a timely manner
Monitoring complaint data to identify trends and logging complaints on a monthly basis
Communication with internal and external clients, PR and JCE senior management
Attend and contribute to regular process meetings with the project team
Compilation of monthly reports
Organisation of regular public exhibitions
Organising and undertaking newsletters and press releases
Going on site visits and taking site photos
Having involvement of insurance claims
Investigate and possibly implement social media sources as a method of communication with the public affected by the scheme
Involvement with partnering workshops
Liaison with local schools including arranging presentations and events
Preparing for and assisting in the hosting of Considerate Contractors scheme audits
Development of social value initiatives

Are you the person we are looking for?

We are seeking an individual with excellent public facing skills, a confident communicator, who is highly organised with creativity and imagination.

Due to the nature of this role a full UK driving licence is required as it involves travelling to various local sites / project catchment areas.

Excellent benefits package and personal development opportunities:
We don't just offer a great place to work with a supportive, family atmosphere

We also offer:

Life assurance cover (4x annual salary)
Company pension scheme (we match up to 6%)
Company car
25 days holiday (pro rata) plus bank holidays (with an option of buying more holiday)
Extensive training programmes
Employee Assistance Programme
Employee benefits platform
Free onsite parking
Company social calendar
Regular fun days and a broad range of charity events
A supportive business that genuinely wants to help you progress in your career.