Customer Service Representative - West Bromwich, United Kingdom - West Midlands Home Improvements Ltd

West Midlands Home Improvements Ltd
West Midlands Home Improvements Ltd
Verified Company
West Bromwich, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Company description


At West Midlands Home Improvements, we provide high quality, innovative and cost effective residential renovations, refurbishments and extensions in Birmingham & the West Midlands.

Our all-encompassing range of home improvement services include single storey extensions, double storey extensions, kitchen extensions & fittings, bathroom extensions & fittings as well as the construction of new build homes.

Working with West Midlands Home Improvements is more than just a job.

We go above and beyond to ensure that our staff feel like they are part of the family, rather than just a cog in the machine.

Providing our staff and customers with the best experience is central to the WMHI company ethos, and a mentality that we will need you to bring to this role.


Job description


As a customer service representative, you will be a dedicated point of contact between our customers and our building/installation/service engineering teams.

You will be responsible for ensuring that customers are ecstatic with the service they are receiving from WMHI.


Communication With Customers:


As the point of contact for customers, you will be responsible to keep them informed on the processes, timeline and ensure that there are regular updates given to them.

A customer should never have to chase use for information on their project.


Communication With Building Teams:


As stated previously, the role will require a lot of communication with our various building teams to ensure the information or feedback you receive is implemented.


Attainment of Reviews:

Reviews are very important to our marketing efforts.

Upon project completion, it will be your responsibility to attain a 5 star review and written review for our Google My Business page.


Aftercare Management:


When receiving any service calls post-product completion, you will be required to handle any requests in a professional, friendly and courteous manner.

Then, liaising with our installations team will be required to set up a date for the completion of any additional tasks.


Mush Haves:

  • Ownership of own car and full driving license
Work Remotely

  • No

Job Types:
Full-time, Permanent


Salary:
£25,000.00-£30,000.00 per year


Benefits:


  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
In person
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