Customer Experience Assistant - Hawick, United Kingdom - Live Borders

Live Borders

Verified Company

Hawick, United Kingdom

19 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Recruitment Pack for

Customer Experience

Assistants

Hear t of Hawick Café Bar

Hours:

12 hours per week

Location:

Heart of Hawick, Hawick

Closing Date:

Friday 13th January 2023

Job Ref No:

0709

Salary:

Grade 2 £9.90 - £10.72

(£19,100 - £20,674)

Job advert
Introduction to Live Borders
Our Strategic Vision
Our Department
Our Values
Job Description and Person Specification
Conditions of Employment

Introduction to Live Borders

Live Borders is the sport, leisure and culture trust for the Scottish Borders - this means we are a charity.

Our aim is for everyone living, working and visiting the Borders to be

healthier, happier and stronger.

Live Borders is governed and led by a Board of Trustees who set the strategic direction and monitors performance of the organisation.

Our Strategic Vision

Vision:
Everyone living in, working in, and visiting the Borders to be healthier, happier and stronger.

Mission:
We use our energy, enthusiasm and knowledge to support more people to experience more, learn more, and move more.

Strategic Goals:

Expand levels of participation
Grow our earned income
Develop new funding streams
Build on our reputation for great customer service
Create a sustainable charity
Nurture our people to be proud of what they do

Our Values
At the heart of Live Borders is our commitment to improve lives through physical activity, sport and culture. We use our energy, enthusiasm and knowledge to support people to experience more, learn more and move more.

Our Values underpin all that we do: Live Borders Values

Every penny spent with us is reinvested into supporting active, creative and healthy communities.

The executive team led by the CEO provide the strategic lead on the management and development of Live Borders to ensure we are a sustainable, dynamic and flexible organisation fit for the future and that meets our stated outcomes.

Our Department

Heart of Hawick
Formerly a disused spinning mill featuring a 14-foot high
Victorian waterwheel, Heart of
Hawick has been completely transformed into Hawick's premier entertainment venue.

A 108 seat auditorium screens quality crowd-pleasers and family films, foreign language and arthouse showings as well as broadcasts of the latest productions from the National
Theatre, Royal Shakespeare

Company and Royal Opera
House.

We also host some wonderful performances with regular live music events and a theatre programme throughout the year.

A unique and creative space Heart of Hawick also encompasses a popular café bar, rentable workspaces of multiple sizes and meeting rooms to hire.

JOB DESCRIPTION

Post Title:
Customer Experience Assistant

Directorate:
Commercial - Heart of Hawick

Reporting to:
Relevant Service Manager

Job Purpose:

The Customer Experience Assistant will act as the first point of contact for customers across all our facilities and services, promoting a friendly, clean and welcoming environment and ensuring an excellent customer experience.

Responsibilities:

Ensure the Customer Experience is of the highest standard so that the reputation of the service is enhanced and sales targets are achieved.
Meet and provide an excellent welcome for visitors to the venue.
Accurately deliver local visitor information using a range of resources including, on site materials and digital tools.
Collect and record sale data.
Promote personally and collectively the ethos of complete customer care in all areas of the service within and outwith the venue.
Carry out ticketing and retail sales to the public (operating computerized till and ticket booking system), accurately follow cash handling, cashing up and reconciliation procedures.
Maintain health and safety and hygiene in all areas and to assist in the event of an emergency.
Display, prepare and serve food/beverages.
Follow all alcohol sales procedures.
Ensure quality and offering of service is maintained.
Control stock rotation and manage stock levels.
Adhere to Environmental Health standards, recording temperatures, personal hygiene, cleanliness of work area/customer areas and bar.
Follow daily cleaning and housekeeping tasks associated with maintaining an excellent customer service experience, including but not limited to; clearing tables and disposing of waste food, washing up, cleaning of equipment and stores.
Any other duties as specified by Supervisor or Manager.

Other details:

Requirement to work out of hours or weekends - regular evening and weekend work will be required.

Any training required will be provided.

Requirement for PVG/Disclosure check - no

Person Specification

EDUCATION

Essential Assessed Desirable Assessed

by by
Good standard of education A

EXPERIENCE

Essential Assessed Desirable Assessed

by by
Experience in a customer service A/ I Experience of