Customer Service Advisor - Leeds, United Kingdom - Manning Stainton

Manning Stainton

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Advisor - Manning Stainton

Location:
Leeds

Salary:
From £19,000, OTE of £23,000 to £27,000

Job type:
Full-time, Permanent.

An exciting opportunity has arisen to join the team at Manning Stainton as a full time Customer Service Advisor in our dedicated Customer Service Team based at Head Office.

About Us
Manning Stainton have successfully been helping people move for over 20 years.

Operating from 19 prominent sales and lettings branches, Fine & Country, together with 5 specialist departments ready to ensure that a move goes as smoothly as possible.

As an independent family run business, our offices work together to achieve the best possible result for the sale of any property sold through us.

We are a market leader across our region and over the years we have been the proud recipients of many industry awards recognising the outstanding performance and dedication of our team.

Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

The Role:

You will be responsible for promoting Manning Stainton services in order to generate an increase in revenue in relation to targets determined by the Line Manager whilst at all times maintaining an exceptional customer service experience.

Hours:
Approximately 37.5 per week, shifts on a rota basis including evenings up to 6:30pm - weekend availability required.

General Duties:

To make outbound calls to build direct customer relationships in order to promote and book appointments for our services.
To identify and recommend related services to customers which will generate revenue.
To be responsible for accurately recording all information collated from telephone contact on the databases.
Maximise crossselling opportunities at all times
Seek to maintain professional and friendly relationships with all Manning Stainton branches and departments
To ensure all calls are answered promptly and efficiently.
Any other duties as required
Customer Service experience: 1 year (preferred)
Previous experience of working in a targeted, busy telesales/customer service environment
An enthusiastic & high energy approach to work
Attention to detail and high level of accuracy
Good IT literacy

Benefits:

Be part of an awardwinning team
Sick pay
Bonus Scheme
Commission pay
Company pension
Referral programme
Full Training and Development
Progression Opportunities
Numerous employee benefits including BUPA Healthcare, Pension Scheme, Eyecare vouchers, Childcare vouchers
Annual Company awards dinner

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