Customer Service Agenct - Preston, United Kingdom - Recycling Lives

Recycling Lives

Verified Company

Preston, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Customer Service Agent

Location:
Preston, Lancashire

Hours:42.75 per week Monday - Friday

Salary:
Competitive, depending on experience

The Business:
Recycling Lives is an award winning, unique organisation creating life-changing opportunities.

We are a national recycling and waste management business, operating sites nationwide to offer services to recycle scrap metal, scrap cars, plastics, general waste and much more.

We're industry leaders, developing ground-breaking Energy from Waste technologies. We're also one of the country's largest scrap car recyclers, processing up to 10,000 every month across our sites.

At the heart of our business are our employees and to support the growth and development of everybody who works for us, we have developed a dedicated training facility that caters for all learning styles and supports the development of all employees.

As demonstration of our commitment to our employees and their families, we proud to pay no less than a living wage to any employee and offer enhanced maternity and paternity benefit.

The opportunity:

We are looking for a professional and friendly Customer Service Representative who will be able to deliver high standards of work and manage the positive relationships with customers, clients and partners.

We are looking for innovative ideas and great attention to detail skills.

Key responsibilities:

Listening to customer requirements and be able to present appropriate options to be able to complete sales.
Using a bespoke system to complete bookings and resolve queries and accurately record customer and partner information.
Contacting partners to arrange skip hire and any other customer requests.
Dealing with enquiries and complaints.
Data entry recording.
Being first point of contact for customers at RLES.
Carry out any other duties within capabilities as required.

Who you are:

You will be willing to take on responsibilities.
An excellent communicator who will be able to build strong relationships with customers, partners and visitors.
You will have excellent IT skills and will be willing to learn new systems.
Be able to work as part of a team and on your own.
You will perform your duties in a professional and confident manner.
Previous call centre or customer service experience would be desirable.

Job Types:
Full-time, Permanent

Benefits: