Acquisition Administration Agent - Warrington, United Kingdom - Finda Recruitment

Finda Recruitment

Verified Company

Warrington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

Acquisition Administration Agent
- Warrington - Hybrid Working (Home and Office)

Starting basic £21,255 per annum + 10% Bonus
Working hours are Monday - Friday 9am to 5pm

We are looking for an experienced Administrator to join our lively team at Go Car Credit in Warrington - Birchwood Park.

If you are looking for a new challenge and fresh start with a fantastic opportunity to continue your career with a well-established financial services company who are customer and employee centric, then this is the role for you

What we do?

At Go Car Credit we are specialists in helping people secure finance who may have been declined by other lenders.

We want to help our customers get back on the road to better credit. The primary focus is ethical and responsible lending and treating customers fairly, which forms our core values.

We want to provide those with impaired credit profiles the green light to enable them to walk on to a dealer's forecourt with confidence, helping them get behind the wheel in no time.

We are responsible, treat customers fairly, supportively and are always straightforward with them.

The Role:

Go Car's customers are just like any of us - they are friends, neighbours, aunties, and uncles.

The business core behaviours ensure they are responsible and treat customers fairly, supportively, and that they're always straightforward with them.

Therefore, a drive to work
with customers is key and for those who have the skills to achieve both of those things, there is a role for you at Go Car Credit.

You will be responsible for completing post sign-up due diligence checks on Go Car customers to ensure all process steps have been completed during the Customer Acquisition journey.

Processes all sales documentation required for pay out.

Liaises with key stakeholders to resolve issues and passes proposals to the finance team for pay out within agreed timescales.

Completes outbound calls to customers dealers and brokers to obtain required information and progress proposals to completion. Completes other administrative duties as requested by the Acquisition Management team.

Day to day:

Completes 2nd Line checks on all aspects of the Customer Acquisition journey to ensure that finance is affordable, and customer meets all Go Car criteria.
Completes full proof check to confirm that proofs used to verify customers income and identity meet Go Car process.
Reviews output of Income and Expenditure call
Check HPA/PRS documentation has been completed in full
Ensures PRS related admin is completed
Checks Sales documentation uploaded by Dealers/Brokers matches the proposal
Maintains document of deals in 'pay out suspended' status
Completes formal quotation and Pre-Signup call with customers where a 're sign' is required.
Records errors made by Customer Acquisition agents and communicated to the Acquisition Management team so that relevant training can be provided.
Completes ad hoc admin requests as instructed by the Acquisition Management Team.

Working hours are Monday - Friday 9am to 5pm

The right Acquisition Administrator:

Go Car are looking for a passionate, motivated, and experienced Administrator who can be versatile and willing to learn

Strong verbal and written communication skills
Computer literate
Excellent attention to detail
Experience of a fast paced and changing environment
Experience of an outbound calling environment
Ideally will have worked in a regulatory environment
Ideally with knowledge and experience of the subprime market
Good educational standard to GCSE level or equivalent
Good level of written and verbal English and maths

Why Join?
Our people, culture and values are also something to be proud of and we offer:

Excellent opportunities for skills and career development with clear progression paths
A fresh start with a company who cares about YOU
Lively work atmosphere with a sociable and friendly team
A genuine focus on our employees, demonstrated ethical drive and a willingness to provide reward and benefit to our team.

- "Treat days" delivered weekly to the office for staff

An environment where you can have a great time, love what you do and develop skills along the way.
A modern workplace, great amenities, and easily assessable through shuttle services/ Free parking
We are a Disability Confident Committed Employer
Department Christmas Parties and Festive activities throughout the Christmas period

Benefits: