Hire Desk Controller - West Bromwich, United Kingdom - Quick Reach Powered Access Ltd

Quick Reach Powered Access Ltd

Verified Company

West Bromwich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join our team in West Bromwich

As Hire Desk Controller you will work with clients and prospects in the West Midlands.

We're looking for individuals who will actively build relationships to ensure our customers receive excellent and efficient service at all times.

We offer an excellent package (DOE), company pension, wellness/health support, as well as plenty of opportunities for career development.

Overview of role & responsibilities:

Work closely with all members of the team to ensure an efficient and professional service
Excellent time management, administration and organisational skills
Excellent telephone manner along with great written and verbal communication skills
Selfmotivated with an ability to work independently
Assist with sales enquires, ensuring information and new leads are forwarded onto our Sales team in a timely manner and arrange appointments were possible
Build a good relationship with all new and existing customers and provide a seamless service
Fully computer literate
Excellent attention to detail
Communicate with customers promptly to ensure that where issues do occur they are dealt with and resolved in a timely manner and in a positive way
Have the ability to investigate and problem solve whilst finding ways to improve processes
Share knowledge with your colleagues ensuring that a consistent customer service is provided
Help with ad hoc duties and work flexibly throughout
Process all orders, off hires and gather information in regards to breakdowns, passing all details to the technical department promptly
Have the ability to meet deadlines
Have a proactive manner to seek out new ways of providing high levels of customer service and the willingness and ability to accept changes
Find and promote ways to exceed customers' expectations in everything you do
Work with the Sales managers to follow up on deliveries, ensuring the customer feels reassured
Have proven experience in a similar office environment and demonstrate an ability to work alone as well as part of a successful team
Strong motivation, proactivity and drive
Strong communication skills; both verbal and written
Results orientated with the ability to balance other business considerations
Be able to prioritise tasks and work well under pressure
Good interpersonal skills and understanding of the importance of excellent customer service