Customer Service - Grimsby, United Kingdom - Takepayments Ltd

Takepayments Ltd

Verified Company

Grimsby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time Customer Service / Support

Description

About the role:

Takepayments is a dynamic and rapidly growing company dedicated to providing top quality merchant services. We are seeking a highly motivated and technically proficient Security and Compliance Executives to join our Security Plus team.

Our Security Plus Team manage customers who hold TakePayments' Security Plus product, designed to help our customers take secure & compliant payments.

In addition, the team interact with our customers upon the renewal of their service to discuss the customer's renewal with Takepayments with the goal to both renewing their agreement with us and identifying improved or additional products & services from which the customer may benefit.

Benefits of being our Security Compliance Executive:

Excellent Basic Salary of £24,000
Competitive Commission structure with £29,000 OTE
Work From Home Opportunities
In depth Training and Development with the opportunity to progress your career
Incredible events and incentives including half yearly 5star events, and the chance to go to Portugal
No Weekends

40 Hour week Monday - Friday between 8.30am and 5.30pm

Responsibilities of our Security Compliance Executive

Speak to new clients who have chosen this service and complete their Security+ registration.
Ensure that we complete all the core elements of the customer's Security+ service including registration for the various benefits
At the point of renewal, seek to renew the customer with Takepayments for a further 18month period.
Identify customers who would benefit from an improved product and discuss the benefits of them upgrading.

Requirements for our Security Compliance Executive

Strong technical aptitude and the ability to quickly learn and navigate different systems and software.
Excellent communication skills, both verbal and written.
Customerfocused with a passion for delivering exceptional service.
Proven ability to work in a fastpaced and demanding environment.
Selfmotivated and goaloriented with a drive to achieve and exceed targets.
Previous experience in a customer loyalty or retention role is a plus.