Service Advisor - Cardiff, United Kingdom - Recra Consulting

Recra Consulting
Recra Consulting
Verified Company
Cardiff, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Recra is working in partnership with a leading fleet management Company based in

Cardiff. They are looking for a

Service Advisor to join their team.

The role of the

Service Advisor is to act as a single point of contact for the customer, providing relevant, accurate, and timely information through each stage of the process, ensuring customer expectations are met and exceeded.


Particular areas of responsibility will be to:

  • Comply with company Safety, Health, and Environmental (SHE) policies at all times.
  • Work in accordance with the Service Flow.
  • Handle telephone inquiries, answering the phone in a friendly and open manner using the company standard greeting.
  • Plan work by running ADP service due reports, checking customer data quality and arranging work with customers, capturing mileage via C200 or verbally.
  • Create job cards, check for existing parts and service WIPs and campaigns, liaise with customers, and follow through to completion. Load job into Customer Compliance System.
  • Agree with the customer and workshop who will pay for the work
  • Retail / Warranty / Contract.
  • Check account detail and level of credit left, obtain authorization, and obtain order numbers from customers.
  • Maximise service and parts profitability through the use of professional sales techniques.
  • Load workshop schedule to maximize workshop capacity utilization.
  • If a courtesy car is to be provided, manage the booking, check out, and check back in via ADP.
  • Ensure all MOTs are planned via ADP and communicated to customers and VOSA.
  • Meet and greet all customers on arrival in a professional and friendly manner.
  • Check vehicles in and out via Workshop Loading in ADP.
  • Obtain full descriptions of product issues from customers, using open questions, to enable the workshop to quickly diagnose the cause.
  • Ensure customers' defect procedures are adhered to.
  • Maintain ADP workshop loading, keep customers informed of job progress at all times, liaised with the workshop; advise customers of any extra work required, supplied an estimate for any additional work, utilised Fixed Price Repairs where possible, and obtained the customer's authorization.
  • Assist in maintaining a daily flow of quality job cards to Coster for invoicing.
  • Check and issue sublet order numbers (ensure FPR is used where applicable) to specialist / external agents and arrange / plan such works as required.
  • Explain the invoice to the customer if applicable at the point of vehicle collection.
  • Explain and book any outstanding defects for the next scheduled event. Follow up after the service/repair visit to check customer satisfaction as per the Service Flow.
  • Carry out any depot administration tasks as assigned by General Manager.
  • Pass leads on to relevant departments for potential business.
  • Communication handover across shifts, work that is due to come in, and anyone needing contacting.

Hours:


  • Monday
  • Friday 42 hours.
am pm (inclusive of 60 minutes unpaid break), Plus alternate Saturdays.
am noon (included in salary).

**If you are interested in this role please contact us at Recra at
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